• Report: #135339

Complaint Review: T-mobile Wireless Communication

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  • Submitted: Wed, March 16, 2005
  • Updated: Mon, March 21, 2005

  • Reported By:martinsville Virginia
T-mobile Wireless Communication
Commonwealth Blvd, Martinsville,va. Inside Walmart Supercenter Martinsville, Virginia U.S.A.

T-mobile Wireless Communication In Walmart Supercenter In sells a young woman on a contract and the cellphone and service is a lemon, she can't call out, she hears nothing on her end, no satisfaction, stuck. Martinsville Virginia

*Consumer Suggestion: Exactly. Walmart is NOT T-Mobile

*Consumer Suggestion: Have you called T-Mobile's customer care?

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my daughter purchases a samsung e315 cell phone from t-mobile in walmart, commonwealth blvd, martinsville, va. 24112. from the start it acted up, when she tried to call out, different numbers she could not hear the phone ring on her earpiece. the number she called could hear it ring, when picked up, no answer,just a dial tone. she took it back to t-mobile in walmart but there was no cooperation. t-mobile communications was contacted multiple times as well,they asked questions and did test over the phone.

think it might be the sim card but t-mobile in walmart won' cooperate with the problem. they gave me a number of a district manager in walmart. i left 4-5 voice messages on his machine and he will not return a call. i think it is very poor business to put someone on a contract and not back up the service. in other words they stuck us with a lemon phone and service. this business just wants to get you on a contract and tough luck to you.

Linda
martinsville, Virginia
U.S.A.

This report was posted on Ripoff Report on 03/16/2005 10:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-mobile-Wireless-Communication/Martinsville-Virginia-24112/T-mobile-Wireless-Communication-In-Walmart-Supercenter-In-sells-a-young-woman-on-a-contrac-135339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Exactly. Walmart is NOT T-Mobile

AUTHOR: Richie - (U.S.A.)

Walmart is only a dealer. I can't blame people for wanting to get phones through dealers because a lot of the times dealers do offer the phones for a lot lower than what you would pay at an actual T-Mobile retail store.

However, you can't blame T-Mobile for what you buy at Walmart. Why didn't you bother reading your contract and seeing that you have 14 days to exchange the phone? You also have 14 days to back out of your contract if your not happy.

My suggestion is you should have taken the phone back to Walmart and demanded an exchange within the first 14 days and picked up a few rolls of toilet paper while you were at it.
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#2 Consumer Suggestion

Have you called T-Mobile's customer care?

AUTHOR: Magic - (U.S.A.)

I would recommend calling T-Mobile's Customer Care first. If that doesn't suffice, go to the nearest T-Mobile Retail Store. They are the ONLY ones who can see what Customer Care can see.

The WalMart "dealer" is just that....a dealer. They CANNOT do anything about your phone. Samsung and T-Mobile are the ones you need to contact.

I used to work for a wireless company recently in their Customer Service department.

Hope this helps!!
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