• Report: #423649

Complaint Review: T-mobile Wireless

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  • Submitted: Fri, February 13, 2009
  • Updated: Fri, February 13, 2009

  • Reported By:Houston Texas
T-mobile Wireless
12920 SOUTH EAST 38TH ST Bellevue, Washington U.S.A.

T-mobile Wireless Leveraging Service In an effort of Attempted Extortion to Replace Defective Equipment Bellevue Washington

*UPDATE EX-employee responds: Upgrade.

*UPDATE EX-employee responds: Upgrade.

*UPDATE EX-employee responds: Upgrade.

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I have been a loyal and profitable customer of T-mobile since early 2000. My monthly bill has averaged between $300.00 to $1000.00 a month throughout my tenure. I have always recommended a them and referred customers to them. Recently I purchased a New Blackberry Curve, Nearly $500.00 with accessories. The unit was defective and began giving me problems a few months into its use.

I reported it to T-mobile and they sent me a replacement unit, which happened to be a refurbished unit. This unit began to give me similar problems, with a few additional little problems. This went on for three units, until I grew tired and frustrated and wanted them to replace my $500.00 New purchase with a new unit. After all, I paid for a new working unit, not refurbished failures.

I was told that the only way I could get a new phone was to pay and upgrade price for it. In other words, I had gotten my money's worth as far as they were concerned, and I needed to pay. My thoughts??? Bad service and I want to cancel....Well, That will cost you a $200.00 Early termination Fee. Attention consumers....I was with them since 2003...and so canceling in 2009 for bad service on their part should cost me an additional $200.00?? Seems like a slick ploy to leverage you into extortion on two levels. Buy $500.00 phone.

If it doesn't work, we will keep your money and give you someone else old problems. You don't want that, then Buy the phone again. You don't want to be extorted for more money on a purchase you have already made and you want to cancel service, then you will be leveraged into keeping the service with the threat of extorting a $200.00 fee from you. It is unethical and borderline fraud. The (PUC)Public Utilities Commission and the (FTC)Federal Trade Commission should put a stop to this type of behavior by cellular companies. ATTENTION CONSUMERS....WHERE ARE OUR RIGHTS???

Johnny
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 02/13/2009 12:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-mobile-Wireless/Bellevue-Washington-98006/T-mobile-Wireless-Leveraging-Service-In-an-effort-of-Attempted-Extortion-to-Replace-Defect-423649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Upgrade.

AUTHOR: Nonya - (U.S.A.)

When you upgraded your phone to the BB Curve did you sign a contract? Did you buy over the phone? If you bought over phone they are required to transfer you to a contract acceptance line. If you bought online, you have to agree to a new 2 yr agreement to have the phone at the "reduced price". If you bought it in a store, you would have had to sign the "Digital Signature" pad. Either way, when you upgrade, and you do not return phone within 14 days, you are commited and will pay Early Termination Fee.

Try this, when you call and cancel, tell them that you moved to a remote part of Montana and do not have coverage. They will ask you for your address to send final bill, give them a fake address in Billings, Montana. They will waive your ETF as a result of moving out of a T-Mobile coverage area. Hope this helps.
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#2 UPDATE EX-employee responds

Upgrade.

AUTHOR: Nonya - (U.S.A.)

When you upgraded your phone to the BB Curve did you sign a contract? Did you buy over the phone? If you bought over phone they are required to transfer you to a contract acceptance line. If you bought online, you have to agree to a new 2 yr agreement to have the phone at the "reduced price". If you bought it in a store, you would have had to sign the "Digital Signature" pad. Either way, when you upgrade, and you do not return phone within 14 days, you are commited and will pay Early Termination Fee.

Try this, when you call and cancel, tell them that you moved to a remote part of Montana and do not have coverage. They will ask you for your address to send final bill, give them a fake address in Billings, Montana. They will waive your ETF as a result of moving out of a T-Mobile coverage area. Hope this helps.
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#3 UPDATE EX-employee responds

Upgrade.

AUTHOR: Nonya - (U.S.A.)

When you upgraded your phone to the BB Curve did you sign a contract? Did you buy over the phone? If you bought over phone they are required to transfer you to a contract acceptance line. If you bought online, you have to agree to a new 2 yr agreement to have the phone at the "reduced price". If you bought it in a store, you would have had to sign the "Digital Signature" pad. Either way, when you upgrade, and you do not return phone within 14 days, you are commited and will pay Early Termination Fee.

Try this, when you call and cancel, tell them that you moved to a remote part of Montana and do not have coverage. They will ask you for your address to send final bill, give them a fake address in Billings, Montana. They will waive your ETF as a result of moving out of a T-Mobile coverage area. Hope this helps.
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