I have been a loyal and profitable customer of T-mobile since early 2000. My monthly bill has averaged between $300.00 to $1000.00 a month throughout my tenure. I have always recommended a them and referred customers to them. Recently I purchased a New Blackberry Curve, Nearly $500.00 with accessories. The unit was defective and began giving me problems a few months into its use.
I reported it to T-mobile and they sent me a replacement unit, which happened to be a refurbished unit. This unit began to give me similar problems, with a few additional little problems. This went on for three units, until I grew tired and frustrated and wanted them to replace my $500.00 New purchase with a new unit. After all, I paid for a new working unit, not refurbished failures.
I was told that the only way I could get a new phone was to pay and upgrade price for it. In other words, I had gotten my money's worth as far as they were concerned, and I needed to pay. My thoughts??? Bad service and I want to cancel....Well, That will cost you a $200.00 Early termination Fee. Attention consumers....I was with them since 2003...and so canceling in 2009 for bad service on their part should cost me an additional $200.00?? Seems like a slick ploy to leverage you into extortion on two levels. Buy $500.00 phone.
If it doesn't work, we will keep your money and give you someone else old problems. You don't want that, then Buy the phone again. You don't want to be extorted for more money on a purchase you have already made and you want to cancel service, then you will be leveraged into keeping the service with the threat of extorting a $200.00 fee from you. It is unethical and borderline fraud. The (PUC)Public Utilities Commission and the (FTC)Federal Trade Commission should put a stop to this type of behavior by cellular companies. ATTENTION CONSUMERS....WHERE ARE OUR RIGHTS???