- Report: #1161474
Report - Rebuttal - Arbitrate
Complaint Review: T-mobile
T-mobile, Select State/Province USA
T-mobile Provided inaccurate plan information and was unable to activate the device. I have proves. internet
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I looked up a plan on http://prepaid-phones.t-mobile.com/prepaid-plans and I got my sim card from Target to my existing phone.
The plan on line stated:
100 minutes talk | Unlimited text | First 5 GB at up to 4G speeds
Now get unlimited international texting from the U.S. to virtually anywhere included in your plan—at no extra charge.
This plan is only available for devices purchased from
Wal-Mart or devices activated on T-Mobile.com
I understood that activating the divice on line would give me the plan. I tried activating the device but the site would redirct me without activating it. When contacted the customer service they would deny the plane I wanted due it is not Walmart device. I understoon that you can get the plan if you buy it from walmart "or" any device that you register on line.
This report was posted on Ripoff Report on 07/12/2014 05:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-mobile/Select-StateProvince/T-mobile-Provided-inaccurate-plan-information-and-was-unable-to-activate-the-device-I-ha-1161474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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