- Report: #988021
Report - Rebuttal - Arbitrate
Complaint Review: T-mobile
T-mobileInternet United States of America
T-mobile Worthless wireless carrier Bait and switch Internet
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Every time I call in to do a phone upgrade and extend my contract for 2 years, I ask if USB tethering is included. Every time I've been told it's a feature of the phone, therefore we will NOT charge you for it, unless you remove your data plan, which I have not authorized any changes to it in roughly 7-8 years, yet the company agents have changed it without my consent.
The company now wants to charge me $14.99 a month for a service that I was promised would be free, and has been free. They also advertise for an unlimited data plan that has a cap. Last I checked unlimited mean no limit. How can you put a cap on something that has no limit? I filed a report with the bbb and T-mobile canceled my contract, even though I told them all I wanted was what I was promised. Either that, or $14.99 knocked off my bill every month for them removing and charging for a FREE service.
I'm tired of being a sheep...
This report was posted on Ripoff Report on 12/28/2012 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-mobile/internet/T-mobile-Worthless-wireless-carrier-Bait-and-switch-Internet-988021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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