- Report: #1154997
Report - Rebuttal - Arbitrate
Complaint Review: T-mobile
T-mobile Forced us to change our phone number and then denied us etf reimbursment Austin Nationwide
*General Comment: ETF...
*Author of original report: If we wanted a working phone then yes forced
*Consumer Comment: How did they force you?
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6 months ago my husband and i switched our service from verizon to t mobile. We, like many others, switched with the understanding that tmobile would pay off our etf fees. What we didn't know was that it would take 8 months before our REIMBURSMENT ( not a direct pay off as they make it seem) would process and then an additional 3 weeks to actually receive it in the mail, but at the time we batam service they royally screwed us. Basically to see the etf you have to have a number that you switch over to tmobile from another carrier and an etf breakdown. Seems simple enough. Except when we got our new phones activated tmobile changed my husbands phone number We had not asked for this and we're reassured that this would not affect our reimbursement. Only now, 6 months later, did we find out that they are refusing to pay us the etf on my husbands phone because of the phone number change. So because of their error, we are left holding the bag for the etf fees that we didn't expect to have to pay. This is a scam. I know it's in the fine print somewhere tgat it will take do long, but they certainly don't sell it that way. And I have never seen a company screw up so badly and then blame the customer
This report was posted on Ripoff Report on 06/15/2014 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-mobile/nationwide/T-mobile-Forced-us-to-change-our-phone-number-and-then-denied-us-etf-reimbursment-Austin-1154997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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