- Report: #673883
Report - Rebuttal - Arbitrate
Complaint Review: T3 Direct Marketing
T3 Direct Marketing4660 Spyres Way #1, Modesto, CA 95356 modesto, California United States of America
T3 Direct Marketing Failed to deliver legitimate appointments - 33 out of 50 appointment were completely bogus - guarantee not honored - don't waste your money! modesto, California
*Consumer Comment: T3 Direct called me about their services..
*UPDATE Employee: Investigated: Rich Dealers False Claim
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T3 Direct Marketing is a sham! A waste of money! Our company operates with a high level of integrity; we honor our commitments and promises. Our experience with T3 Direct Marketing was anything but professional. Working with T3 Direct Marketing was frustrating, aggravating and non-profitable. Buyer beware - if you need direct marketing assistance, look elsewhere.
Bottom line - We paid $3,136 for 33 appointments that weren't really appointments! That's a lot of money for nothing. These were people who didn't recall having an appointment and often who knew nothing of what the appointment was about.
To be fair, they did set 17 legitimate appointments - none resulted in any business for our company. Of the remaining 33, a group of 16 were rescheduled however, we were never informed of the rescheduling - a major communication breakdown. The remaining appointments were either no shows or people who didn't recall even having an appointment or even what the appointment was regarding.
Our expectation of T3 Direct Marketing was that they would set legitimate appointments. On the T3 Direct Marketing website, they claim "Your success is guaranteed because we triple verify all face to face meetings and sales appointments. If there is a reschedule, we manage it for you. If there's a cancellation, we replace it."
This was not our experience. They claim "100% Risk Free Marketing" - I would suggest they should change their claim to "100% Risky Marketing!"
We did attempt to resolve this dispute directly with T3 Direct Marketing - speaking to Quality Control, Will Crandel (Account Representative), and the General Manager. Our attempts resulted in absolute customer dissatisfaction. Our entire experience with T3 Direct Marketing - POOR, ANNOYING, WASTEFUL, NON-PRODUCTIVE, ETC. Do not employ the services of T3 Direct Marketing. We wish we had spent our money elsewhere.
This report was posted on Ripoff Report on 12/21/2010 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/T3-Direct-Marketing/modesto-California-95356/T3-Direct-Marketing-Failed-to-deliver-legitimate-appointments-33-out-of-50-appointment-673883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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