T3 Direct did not fulfill their contract with our investment firm. We signed up with them for their 401(k) appointment setting program. They would set appointments for busy professionals like us with key plan decision makers. On their website they use terms such as "hassle free", "100% guaranteed", and "get results."
We used their appointment setting services, went on 20+ appointments and generated zero results. Most appointments were cancelled or rescheduled at the last minute which cost us a lot of money in travel time and fuel. They continually made excuses as to why the appointments were not kept. We were promised meetings with decision makers. Most were with people who were not part of the decision making process OR were not interested in our services but accepted the appointment so the calls would stop. When we brought this up to T3 Direct, they would make excuses - "well, the person told us they were a decision maker" or "you need to be more pushy to get the deal done." Well, those people either lied to T3 Direct and/or T3 Direct was too dumb to figure out that a HR asst is not a decision maker. It seemed like they would set the appt with anyone willing to meet so they could get paid.
In the end we spent nearly $10k and didn't get any business done. Keep in mind that our group has closed a lot of business deals using other resources, so we're no rookies here. T3 Direct owes us at least $2500 in refunds/credits and has refused to pay us. I recommend that you stay away from them. We realized that they were no better than similar companies like 401(k) Exchange - a lot of hype, tons of excuses and finger pointing when things don't work out, and little to no results.