• Report: #283154

Complaint Review: TA Travel Centers Of America

  • Submitted: Mon, November 05, 2007
  • Updated: Sat, April 07, 2012

  • Reported By:joplin Missouri
TA Travel Centers Of America
1400 Highley Blvd.I-80 And Highly Blvd.exit 214Rawlins,Wyoming 82301 RAWLINS, Wyoming U.S.A.

TA Truck Stops Of America - TA Travel Centers Of America Travel Centers of America would not enforce their own warranty RAWLINS Wyoming, Las Vegas, NEVEDA

*General Comment: Another problem with TA

*UPDATE EX-employee responds: Not a Reputible Repair Shop

*UPDATE Employee: this person lied

*UPDATE Employee: Under new management in every dept!

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Had repairs done on my Semi truck on 04/29/07 they repaired the front tire on drivers side Replaced two bearing races check nut torque. Replaced wheel seal steer axle gasket,bearing cup,bearing cone outrunner steel seal, steer large hub cap plug

Repalced Inter and outer races in the left side On steering and Replaced both Inter and outer bearings and wheel seal and cleaned up drum and wheels from oil. On August the 27th my truck lost it's front left tire it flew over meadom and my truck landed on the frame on highway I-15 south mile marker 16 in Arizona .. almost rolled it.

We Had it towed to TA Travel Centers /Truck stop in Las vegas Neveda.
We Had to stay on a jack in front of Travel Centers till Monday morning.

Monday morning came Travel Centers of America where notified that it was still under warrenty 120 days and or 1 years warrenty on workmanship parts and they where notified that it needed to be repaired.

Extensive damage was done to my truck the mere $649.18 they had charged to fix it in the first place would not cover the large amount of damage that was done when the tire flew off + towing and loss of income plus the load being late for my company and we haul extinsive time sensitvie freight ...

They made excuses like your warrantys expired or it's been to long or we didn't change that part. EXCUSE ME?

and they threw us off thier propety and we had to be towed to freightliners shop about 10 miles away and pay more towing bills. and no where to sleep, and we Had to spend all the money we had to stay in a hotel (which is very exspensvie in Las Vegas). with 3 dogs and 1 cat.
The machinist that looked at our truck informed us it would cost about 15.000 to repair it.

Cause we where buying the truck from a small trucking company called Katera llc.and they where running our paychecks through their account and supposed to be takeing all matinice monies and approve all repairs done
they wouldn't even authorize an estimate done cause freight liner wanted $350.00 dollars just estimate repairs on the truck they reffused to have it done.
And left us stranded their in las Vegas Neveda with no money nothing...

According we had almost starved,with not enough to eat or no where to sleep.. We made a deal with freight liner we would make some money,and
return with enough to start repairs as soon as we could..

We promised freight liner we return. Called our comapny and got bus tickets.
After giving my dogs away to people I did not know, because we could not take them back on the gray hound bus with us ... I lost my love of my life my ginger and my dad's dog little man and our freinds dog cimmon and our freinds cat we where takeing to cal.
when all this happened. July 4th came and we still did not make enough to send any money cause of new trucks break downs in a week $4000.

They Katera llc. towed my truck back to springfield with out us knowing about it .. Now I have also a rip off report posted against them the owners cause of them towing the truck back to Springfield Missouri,and they took the truck from Las Vegas Neveda and accused us of abondoment of truck and they have a court case against me for all the repairs Travel Centers of America was supposed to done and they have wrecked my life.
I still have the keys,I still had all my clothes in the truck,my husbands tools $6000. dollars worth also my company stamp which is worth a mere $750.000 dollars and all my fishing tackel ,all my jackets, winter boots our Dvd player

Dvd's ... ect

Upon Return in Joplin Missouri we where to pick up a other semi truck in kanas city to make money to pay first truck and my brakes on my pick up went out
and also our dad's van burnt to the ground. Travel centers of America are theives liers and worst kind of people they got away with almost killing us and also us looseing more then 480.000 dollars plus repairs and hardship and tears of 1 year and 3 months of paying every penny we earned to a truck they made me loose. and towing repair fee and all our stuff in the truck please if anyone who can help us ?

please we need help a lawyer?? and Travel Centers of America needs to make it right, but thier a big corpration and we are a little a company just starting, well, atleast there is freedom of speech Maybe the travel Centers of America forgot they start with a little company and advanced ? from the little trucking companys that used thier fuel. never again and then they send me a survey. asking what I think ??? what would you say?

joplin, Missouri

This report was posted on Ripoff Report on 11/05/2007 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/TA-Travel-Centers-Of-America/RAWLINS-Wyoming-82301/TA-Truck-Stops-Of-America-TA-Travel-Centers-Of-America-Travel-Centers-of-America-would-n-283154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Another problem with TA

AUTHOR: MartyMarsh - (United States of America)

   Phillip,there is another problem you mentioned,mechanics working for commission.That promotes dishonesty and upper management knows this.When you pay people a liveable wage that promotes honesty.I've had my experiences with TA also, that I didn't think was on the up and up,but then someone else was paying the bill so I just told them,if they did anything about it I don't know.

  I'm certainly not accusing you of anything,you just brought up the commission thing and that has bothered me for a long time,more so when I have to pull in to a TA.

  I wish you nothing but the best and God Bless.

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#2 UPDATE EX-employee responds

Not a Reputible Repair Shop

AUTHOR: Phillip - (U.S.A.)

I worked at a TA for nearly six months, the shop I was in did not offer me any training other than watching a few DVDs. Most of the mechanics working at Travel Centers of America have very little experience in the trade.

I have years of experience doing equipment repairs, when I was hired, the manager who did my interview questioned my certifications from ASE. I have a two-year degree from a junior college in heavy truck repair and a one-year diploma in Business.

TA owns Petro and there are some changes happening as the two companies merge. I can tell you this is a glorified tire shop and one place that insulted my integrity as a professional repair technician. The prices are inflated and the company tries to run their shop as if it is a fast food restaurant. Anytime the mechanics are rushed to complete work, the quality of workmanship is compromised.

I left the company because of creative billing to work completed, I was not getting proper credit on my commission and I discovered several discrepancies when I pulled my report for work I have done. In layman's terms, I was not getting paid a decent wage as a mechanic at the TA I was employed by. Furthermore, I was wasting time looking for tools & equipment as it seems there was a shortage of necessary jacks and other equipment. Service trucks do not have any inventory or equipment in them, the fuel pumps and jump start equipment does not work anymore.

When I read your report, it was unclear if you had a blow out or a wheel off incident. If your tire blew out, no one will honor the warranty offered by TA. If the incident was a result of faulty parts or workmanship, you had a valid claim for your loss.

I would suggest you have your mechanical repairs performed by a qualified truck repair shop and only allow the roadside truck stops to perform Oil Changes and tire replacement. If you have work done, ask to see the current ASE certification of the person doing the work, this verifies their qualifications by industry standards. I know this because I have a Master Certification from the National Automotive Society of Excellence; most of the employees do not have any qualifications, only a desire to work.

Best of luck recovering your loss, trucking companies are only interested in making a buck at your expense, Travel Centers of America in no exception.
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#3 UPDATE Employee

this person lied

AUTHOR: robert - (United States of America)

colege kids lie to keep the company's going. they tought to tell you a lie because you don't have it on paper.it comes down to hear the way they will play you. the can't get it throught their own heads that the computor is not always right. nut then again show me a college kid that can think for them self's. they are tought to be greedy and they get picked for there jobs
because they show greed.there is the fall of the U S A. THE GREAT COUNTRY THAT OUR PARENTS MAKE. NO SOME COLLEGE KID OF ANY AGE.
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#4 UPDATE Employee

Under new management in every dept!

AUTHOR: lemonadestand - (United States of America)


 I regret that you had such a horrible experience in Rawlins.  We all know how hard it is to be going about your job and have everything fall apart on you; your truck, your delivery, and your faith in T.A. management and service! 

I am so sorry that you went through all of this.  I have first a question for you, then a request.  My question is: did you keep a reciept for the work done on your truck or call Rawlins to have them verify the work and fax a copy of the work order? 

Now my request.  I would like to personally show you that this is not how Rawlins treats its guests.  YOU are the reason we are in buisness! 

I am the assisstant manager for the restaurant at the Rawlins, Wyoming T.A. site.  I want to invite you to come visit us again and let us prove to you that we DO care and we WILL take care of YOU.  Please come visit us, try us one more time and we will make it worth your while.

When you come in ask for Kirk or Tosha and we will take care of you from there.

I would also like to add that the entire site has changed over managers since 2007.  T.A. recognized that they weren't taking care of our travelers and brought new people in to get the job done. 


Sincere thanks,

Tosha Lane

307-328-2103 ext.117

PCAGM County Fare Resraurant

1400 Higley Blvd.

Rawlins, Wy 82301

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