• Report: #348410

Complaint Review: TAP - Technology Assurance Program - CompUSA

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  • Submitted: Mon, July 07, 2008
  • Updated: Thu, August 07, 2008

  • Reported By:Southern Illinois
TAP - Technology Assurance Program - CompUSA
14951 N. Dallas Parkway Dallas, Texas U.S.A.

TAP - Technology Assurance Program - CompUSA voided my warranty... per TAP Dallas Texas

*UPDATE Employee: Company response

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I bought a computer from CompUSA in Bridgeton, MO on 02/03/07. I also bought the TAP-Technology Assurance Program Warranty.

About 3 wk. after purchase, my hard drive failed.I took my tower back to CompUSA for repair. They replaced the hard drive. The computer never really worked correctly. I always thought it was because I was not used to Vista and am no computer wizard.

In May '08, my computer began to display the same hard drive failure symptoms. I called the warranty provider-TAP-and explained I was having the same problems as with the prior hard drive failure. TAP sent a tech to my home with a new motherboard.

After exam, the tech called TAP and told them the hard drive was bad. They ordered a new one and a week or so later, the tech came back to my home. When he removed the hard drive CompUSA installed 02/07, we discovered CompUSA had installed a 500g drive instead of the recommended 2-250g hard drives.

The tech called TAP again and said he had the wrong drive and the proper one needed to be ordered. After another week or so, I heard no response from TAP.

I called TAP and spoke with Katherine and her supervisor, Chris. They both confirmed that my warranty was invalid because CompUSA had installed the wrong drive. Apparently, my warranty had been void ever since CompUSA repaired the drive per TAP. Again, void 3wk after I bought it and I never knew it!

I have made several calls to TAP, Tiger Direct,etc. They are sympathetic, but cannot help me. My computer had been out of service for over a month with no end in sight.

My son advised me to call HP and ask if they could do anything. I was very lucky to hear Gordon on the other end of the phone. He advised me that my computer was still under the HP warranty. He was so nice and helped me immediately.

He sent me a box. I sent him the tower. They did a diagnostic exam and replaced the hard drives. Now it performs better than it ever has. No error messages, does not freeze, it's faster.....I love it!

To think that all this time, my computer has been messed up because of what CompUSA did is really irritating. And the fact that TAP will not cover this problem when CompUSA sold me their warranty and CompUSA is a designated service provider is totally unbelievable to me.

Moral of the story....TAP is useless...Gordon at HP is wonderful....CompUSA stuck it to me. By the way, CompUSA never told me they were going out of business either!

Teresa
Southern, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/07/2008 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/TAP-Technology-Assurance-Program-CompUSA/Dallas-Texas-75240/TAP-Technology-Assurance-Program-CompUSA-voided-my-warranty-per-TAP-Dallas-Texas-348410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Company response

AUTHOR: Alex - (U.S.A.)

Dear Customer:

We apologize for the inconvenience. Please be advised that Systemax has purchased the CompUSA brand, trademarks and e-commerce business, as well as many as 16 CompUSA retail outlets. Due to CompUSA being under new administration since early 2008, we do not have access to any information pertaining to purchases made before the January acquisition. However, there are liquidation contacts set up to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases, and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 877-520-8324.

We hope this information leads you to the kind of resolution you are looking for. Should you have any further questions, please feel free to email me at alex@help.compusa.com.

Sincerely,

Alex
CompUSA.com Customer Service/Web Response
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