• Report: #1060041

Complaint Review: TAW

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  • Submitted: Tue, June 18, 2013
  • Updated: Tue, June 18, 2013

  • Reported By: Former Customer — PALM BEACH Florida
TAW
1500 NW15th Street Pompano Beach, Florida USA

TAW Power Systems (aka Tampa Armature Works) Shockingly bad generator maintenace service Pompano Beach Florida

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I dealt with this company as a loyal customer for a number of years, using them to service my whole house generator. It turned into a horrible experience, after the first few years of limited problems. Unlike the past, each time they came they sent a new technician, and the technicians that came said that technicians frequently came and then resigned from the company after a brief stay. Then the Service Manager himself tried to get me to do expensive part replacements, when I later found out the problem was as simple as a loose connection.

They were prepaid annually and were supposed to come every three months to make sure the generator was working. They forgot to come one quarter, and then when I told them, they came for one quarterly visit and then showed up again two weeks later saying they wanted to repeat the visit to make up for the one they failed to provide!

When I tried to tell them about their service problems, and reached out to the owner of the company (which is all over Florida) they " fired" me as a customer and refunded a portion of what I had paid-- far less than the fair proportion. I guess it's a matter of killing the messenger, rather than admitting they are failing as a service provider. I have lived in Florida for over 30 years, and have never had this bad an experience with a company. Beware!


This report was posted on Ripoff Report on 06/18/2013 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/TAW/Pompano-Beach-Florida/TAW-Power-Systems-aka-Tampa-Armature-Works-Shockingly-bad-generator-maintenace-service-1060041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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