- Report: #593681
Report - Rebuttal - Arbitrate
Complaint Review: TAX MASTERS
TAX MASTERS900 Town and Country Lane / Houston TX 77024 Houston, Texas United States of America
TAX MASTERS RUN, not walk, away from this company! Houston, Texas
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Rarely, if ever, could I reach my case coordinator by phone and leaving a phone message asking for a return call would be a joke. I finally got my case manager's e-mail address but do you think those e-mails were ever answered? And in 75% of the cases, my case manager "no longer worked for the company." Now that makes perfect sense - perhaps they was an ounce of moral fiber in these people and they again wanted to be able to look themselves in the face when they woke up in the morning.
I can't even begin to tell you the number of mistakes they made in preparing my returns and I FOUND most of them on my own. But the best one was a $175,000 loss on the sale of a piece of property for which they prepared a tax form and then forgot to include that number in the tax preparation numbers. So two months ago, I tried calling and e-mailing my case manager (Celeste Boyd) - every few days I put in a phone call or an e-mail. NEVER ONCE got a response. So around April 1st, I found that I had to be scheduled for open heart surgery. So I called Celeste and told her that I HAD to have an answer from her the next day because I wanted to get my 2008 taxes resolved. When I got no response (surprise, surprise) I called her immediate supervisor Janey Murphy and left a PLEADING message saying that I HAD to talk to someone. I was not angry, I spoke in a very level tone - but I was getting desperate. AGAIN, not even the DECENCY of a return phone call.
I will be reporting this to every Better Business Bureau, Chamber of Commerce, TV station etc etc that I can think of until I no longer see their ads on TV. No one deserves to be treated the way I was treated after I paid them good, hard earned money only to be totally ignored. TaxMasters is a true scam.
This report was posted on Ripoff Report on 04/15/2010 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/TAX-MASTERS/Houston-Texas-77024/TAX-MASTERS-RUN-not-walk-away-from-this-company-Houston-Texas-593681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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