- Report: #1162494
Report - Rebuttal - Arbitrate
Complaint Review: TBdress
TBdress Tbdress.com Flower girl dress ordered. Canellation within 24 hours not honored. Company located in China. No respose received to emails or calls. When company replied was told dress was cut. weeks later in asking for approximate date of completion, was told dress was delayed because we tried to cancel and it was started late Dress finally was received. Poor material, stained, crooked, did not fit appropriate. Took pictures sent them to company, they said they would help cover tailoring expenses. Tailoring was going to exceed $65. Company only willing to cover $25. Dress needed dry cleaning to try and get stains out. Dress cost $80. shipping $20 international exchange $6 ,which was never disclosed. Big ripoff Bejing, China Internet
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Flower girl dress order was cancelled within 24 hours. TBdress did not respond. Called PayPal to stop payment, within the 24 hrs, payment had already processed. Tried to call company, found out it was international and located in China. No where on the site did it mention China.
. No response received from company for days. When reply was received they said cancellation not accepted , except at 40%, and dress had already been cut. Weeks later, inquired into how long before dress was to be completed and shipped. Told dress had been started late because of request to cancel.
When dress was received, it was poorly made, sleeves and appliques were crooked, torso was disproportionate, not to size, length was too long, material was stained. Took pictures and sent to company. They replied they would help pay for tailor in US to fix dress. Cost would be $65 plus dry clean to get stains out, company replied they would only be willing to pay $25.
No refund. No cancellation, poor workmanship, poor quality, poor response
This report was posted on Ripoff Report on 07/16/2014 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/TBdress/internet/TBdress-Tbdresscom-Flower-girl-dress-ordered-Canellation-within-24-hours-not-honored-C-1162494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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