- Report: #124852
Report - Rebuttal - Arbitrate
Complaint Review: TCA Fulfillment Services
TCA Fulfillment Serviceswheresmyrebate.com New Rochelle, New York U.S.A.
TCA Fulfillment Services Denial of rebate won't accept email receipt without packing slip Rebate Ripoff New Rochelle New York
I got back an email from TCA rejecting me because I hadn't provided date, "transaction#," "store receipt not submitted." It just noted; "SEND PACKING SLIP."
Calling TCA, I was instructed to send the email receipt (again) and the packing slip.
I'm an attorney in CA. I KNOW a packing slip is NOT a receipt. My acceptance of the rebate offer was complete and done when I submitted when I did as they outlined in writing; CompUSA or its agents can't add an unwritten term after the offer was accepted and relied upon. Very bad.
Thank goodness I didn't throw away the packing slip (pays to be paranoid). I'll try that, although I don't have to. We'll see.
Meanwhile, although TCA is obviously wrong, SAVE THAT PACKING SLIP and everything else.
This report was posted on Ripoff Report on 12/29/2004 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/TCA-Fulfillment-Services/New-Rochelle-New-York-10801/TCA-Fulfillment-Services-Denial-of-rebate-wont-accept-email-receipt-without-packing-slip-124852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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