- Report: #70691
Report - Rebuttal - Arbitrate
Complaint Review: TCA Fulfillment Services
TCA Fulfillment Services145 Huguenot Street, Suite 105 New Rochelle, New York U.S.A.
TCA Fulfillment Services Obvious rebate ripoff scam runaround from TCA Fulfillment Svcs. New Rochelle New York
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They had obviously received my mailing, that much was clear. Why the problem with the dates? Couldn't they access the original mail-in or a online copy of it? No, I was told I had to fax in the copies plus the original purchase receipt to 914.633.8772 ( a long distance toll call for me). I was told to call back after 72 hours, which I did, and was given an 8-digit control number to reference.
When I called back after 3 days had elapsed, the phone was answered by a most unhelpful person who identified herself as "Joanne", who said that it takes much longer than 72 hours to research the problem and that I was to wait. This didn't sit well with me, and we had a conversation that rapidly escalated into crosstalk. Who trains these people to yell at customers? She hung up me, so I called back the next day and talked to "Chenise", who informed me that my control number that "Claude" gave me was irrelevant and they weren't tracking things that way anymore. I had to reexplain the entire situation. Neither of these two girls apparently had any prior information or tracking on my specific account or problem.
Since then, I have done some research and found out who is behind this company, and read the numerous complaints on ripoffreport and others.
see specifically: http://users2.ev1.net/~edmont/RebateWars/
I have only been involved in this battle for a week and I feel this is a good start but I have not yet begun to fight!
This report was posted on Ripoff Report on 10/31/2003 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/TCA-Fulfillment-Services/New-Rochelle-New-York-10801/TCA-Fulfillment-Services-Obvious-rebate-ripoff-scam-runaround-from-TCA-Fulfillment-Svcs-N-70691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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