- Report: #111903
Report - Rebuttal - Arbitrate
Complaint Review: TCA Fulfillment Services
TCA Fulfillment Services145 Huguenot Street New Rochelle, New York U.S.A.
TCA Fulfillment Services TCA Ripoff Rebate runaround clearly designed to reduce redemtion rates New Rochelle New York
Of course, the item I purchased did indeed qualify, but they compared it against another offer on the same sheet. I spoke with customer service rep "Jason, Badge 105", who offered only one option for resolution: re-submit via fax. He would not let me speak with a supervisor and he refused to actually review my original submission. He essentially offered re-sumbission via fax as a the only option, and a take-it-or-leave it one at that.
He indicated that a fax resubmission would result in an updated status within 72 hours. I certainly intend to follow up.
I've had great luck with every other rebate offer I've ever submitted. This is the first time I have encountered a redemption firm that is clearly simply trying to make it so hard to redeem that consumers will give up. I'm just getting started with these guys!
This report was posted on Ripoff Report on 10/07/2004 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/TCA-Fulfillment-Services/New-Rochelle-New-York-10801/TCA-Fulfillment-Services-TCA-Ripoff-Rebate-runaround-clearly-designed-to-reduce-redemtion-111903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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