• Report: #548154

Complaint Review: TCF Bank, TCF National Bank

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  • Submitted: Thu, December 31, 2009
  • Updated: Mon, January 18, 2010

  • Reported By: Jason — Norwood Minnesota United States of America
TCF Bank, TCF National Bank
801 Marquette Avenue Minneapolis, Minnesota United States of America

TCF Bank, TCF National Bank $260 in Checking account, 11 Transactions amounting to $300, 11 overdraft fees Minneapolis, Minnesota

*UPDATE Employee: Agreed.

*Consumer Comment: Jason

*General Comment: When you choose a new bank...

*General Comment: Who is the thief?

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I know that I'm repeating several similar complaints about TCF Bank, but I need to vent because I think TCF's Pending/Posting process is a way of just ripping off good American Citizens. 

On Dec 23, I had $260 in my account with 11 total transactions worth about $300 outstanding.  I won't go into excuses about why I was spending more money than I had.  I screwed up and I'm not afraid to admit it.  However, I can't even believe how 11 transactions could end up with ALL 11 transactions getting an overdraft fee.  Every single one of them.  TCF managed to withdraw 6 pending transactions in order to get my account to $32, then posted the remaining 5 transactions and charged a $35 overdraft fee for each one. 

The next day (Dec 24, Merry Christmas, Scrooge), since the 6 pending transactions "weren't actually posted transactions", I had $186 left in my account.  TCF then proceeded to withdraw 1 of the 6 pending transactions that was still pending, leaving $144, and then proceeded to STEAL the $175 in overdraft fees from my account from the day before, leaving me with ($31) in the red.  TCF then posted the remaining 5 transactions that were pending the day before, and attached another $35 each (another $175), leaving me with ($217) in the red.  Oh, and don't forget, since the 1 pending transaction is only pending, TCF added back the $43 to leave me only ($174) in the hole for my holiday fun.

We're done for now until Dec 28, when the 1 remaining transaction of $43 was withdrawn.  But somewhere over the christmas holiday, TCF found time between opening their brand new gifts by taking the $175 in overdraft fees that they charged the day before.  So at the end of the day, I'm now ($391) in the red.

I use TCF's handy alerting system to send me my account balance on Tuesday mornings.  So after get the email on Dec 29, that my current balance is $400 overdrawn, I go searching under the tree for any remaining gifts that I thought I bought with no money.  Funny, I didn't find any.  So I check the web site and proceed to call customer service.  The nice lady answering the phone says that they've changed their computing of the overdraft fee process, but since I'm "such a valued customer", she can wave half of the charged fees for me as a "special courtesy".  And since I'm embarrassed to have to talk to anyone about overdrawing my account, I hang up and think I'm lucky to have the $175 or the $350 returned to me.

Only after further review did I realize that I got dinged for 11 out of 11 transactions.  Not a bad holiday, If you happen to own a bank.

Needless to say, the 3 accounts I have at TCF will be closed as soon as I can move my money somewhere else.

This report was posted on Ripoff Report on 12/31/2009 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-Bank-TCF-National-Bank/Minneapolis-Minnesota-55402/TCF-Bank-TCF-National-Bank-260-in-Checking-account-11-Transactions-amounting-to-300-548154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Agreed.

AUTHOR: Mattrick - (United States of America)

There aren't imps micromanaging accounts at banks to charge overdraft fees.  Things are taken from your available balance the minute you swipe your card.  When we receive documentation from the company saying you authorized it, it 'posts' to your account, incurring an NSF fee if posted against a negative available balance.  Overdraft fees post the day after they are processed.  Just because you were unlucky in the way the companies brought in the transactions does not mean the bank was malicious; just mechanical.
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#2 Consumer Comment

Jason

AUTHOR: Susan - (USA)

Jason, no where in your report do you say IF or WHEN you deposited money when you knew you spent more than you had on the 23rd. 

This isn't a banks fault.

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#3 General Comment

When you choose a new bank...

AUTHOR: Edgeman - (U.S.A.)

Be sure to closely read the terms and conditions for your new checking account. Look for the following wording or some similar language:

We process transactions from highest to lowest.

We may process transactions in any order.

We may pay or decline transactions that would result in a negative balance at our discretion.

If you see any of the above samples or wording that is close to the above samples, then be aware that you will encounter the same problems at the new bank if you overdraft your account.

You have two choices if you want a checking account. You can refuse to have a checking account at any bank or credit union that processes transactions from highest to lowest and stick to places that process transactions in the order that they are authorized. The other option is to stay within your available balance at all times. If you do that, you can have a checking account any bank or credit union and not have to worry about the processing order.

Best of luck to you.

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#4 General Comment

Who is the thief?

AUTHOR: Christiana - (U.S.A.)

First off, good American citizens don't rip off their banks!  Sheesh, what did you expect?  You spend more than you have, the bank does its job, and then you have the nerve to claim they are STEALING from you?  I think it is time to remove your head from your anal section and stop ripping people off.  Unreal.  *Shaking head*  
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