- Report: #863803
Report - Rebuttal - Arbitrate
Complaint Review: TCF Bank
TCF BankRt. 14 (Inside of Jewel) Crystal Lake, Illinois United States of America
TCF Bank 1800-TCF-Bank Disgusting customer service and customer abuse. Crystal Lake, Illinois
*Consumer Comment: I agree
*Consumer Comment: You're not ready for a checking account
Well, what BOBBY, the branch manager meant to say, was use it as a credit. They're mistake right? Nope. Apparently it was mine. I paid the $15.00 and left it alone. NOW, this month, I look at my account and I was charged $9.00 for an ATM transaction. BOBBY said that TCF Bank charged double or even triple atm fees!!! My total for all atm transactions was a whopping $50! I got furious because the lady that answered my call, (MONICA) called me unruly.
SO, i called corporate AGAIN. Did i get my $50.00 back? Nope. They have me a measly $9 back. Big wow. Now, just two weeks later, I go into my branch and take out all the money in my account, clearly saying to the woman, "MINUS PENDING TRANSACTIONS". She gave me my money and i went on my way. Now a day later, I get a notice that my account is -115$. WHAT?! I haven't used my card!
Take a look at my account, they charged me $74.00 in overdraft fees for a -41$ balance, because of a pending transaction. Didn't i tell the woman"MINUS PENDING TRANSACTIONS"? I guess they're deaf over there too. So, i call the branch AGAIN and speak to MONICA who again, was rude and said shed have Bobby call me. (Riiiiiiiight) So, i called corporate yet again, and i talked to three different people, all saying the last incident was MY FAULT! There is NO BANK ERROR! Did i get my money back? Nope.
I have had it. This has been an absolute nightmare with this company! DONT EVER BANK AT TCF!!!
This report was posted on Ripoff Report on 04/04/2012 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-Bank/Crystal-Lake-Illinois-60014/TCF-Bank-1800-TCF-Bank-Disgusting-customer-service-and-customer-abuse-Crystal-Lake-Illi-863803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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