• Report: #555156

Complaint Review: TCF Bank

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  • Submitted: Fri, January 15, 2010
  • Updated: Mon, January 18, 2010

  • Reported By: victim of rip off — Eastpointe Michigan United States of America
TCF Bank
17011 Nine Mile Eastpointe, Michigan United States of America

TCF Bank cashed paper check for $1000 more than I wrote it for, refuses to reverse it; also manipulates electronic transactions in order to give incorrect balance information Eastpointe, Michigan

*UPDATE Employee: Advice

*Consumer Comment: Don't let them get away with this...

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I wrote a check to Chase mortgage to correct an error that they had made (paying my home owners insurance twice). I wrote the check on my TCF Bank checking account This account is in no way associated with my mortgage. (My mortgage is paid electronically from an account at another bank.  (It is not only current, it is actually one payment in advance.)

TCF paid Chase by electronic payment (ACH) even though I had written a paper check and there is no agreement between myself and Chase regarding my TCF account.  TCF paid Chase an additional $1000 over the amount that is clearly written in the legal line (words) and on the amount line.  I have the duplicate check copy to prove this.  TCF says that they did nothing wrong, even though they paid the check without ever receiving a scan to prove the amount or the fact that I had written a check at all! 

TCF insisted that I come into the bank, even though I was hospitalized with pneumonia, and then when I did, they said that there was nothing they could do.  The following day they called me in again, and again said that there was nothing they could do.  They claim that they can pay an electronic request for a paper check without ever verifying the existence or the amount of the check.  This is a regular TCF checking account, not an e-checking account. 

When I asked that the error be corrected TCF said that there was no way to do it, and the branch manager commented "gee its a good thing you had the money in there to cover it."  Never mind that I wrote other checks and need that money for other things like food and heat.  TCF denies responsibility and refuses to correct the problem, though they did eventually concede that the problem may require them to "check into it".

I have five TCF accounts, all in good standing, including 3 savings accounts.  One of the checking accounts is a joint e-checking account.  TCF routinely manipulates deposits and electronic bill payment items in order to make balances appear higher or lower than they actually are.  For example, a deposit may not be credited for several days, while transfers between accounts that were scheduled in advance and actually took place after the deposit appear days before.  Also TCF might show a payment as completed but not deduct the amount from the balance until days later.  Since they do not give running balances there is no way to know this.  TCF also may deduct an automatic (echeck) bill payment item as much as a week in advance of making the payment.  They have various excuses for this, but from my point of view these all look like attempts to charge NSF fees or for TCF to have use of the money while people to believe that there is less (or more) money in their account than there is.

TCF has done nothing to recover the money they gave away without my authorization.  They even refuse to admit any wrong-doing or error on their part.  What is the point of writing a paper check if it can be paid without the bank even seeing it?



This report was posted on Ripoff Report on 01/15/2010 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-Bank/Eastpointe-Michigan-48021/TCF-Bank-cashed-paper-check-for-1000-more-than-I-wrote-it-for-refuses-to-reverse-it-al-555156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Advice

AUTHOR: Mattrick - (United States of America)

E-checks are common-place these days; even small businesses can obtain ways to process checks electronically through merchant services.  Most simply need to display a warning that they are allowed to process your payment that way.  So the electronic check processing would be an issue to take up with Chase, not TCF; if there was no agreement with Chase, and you received no warning that your check would be processed this way, then Chase is at fault for that.

However, I do agree that the branch you were called into handled the situation poorly and were not utilizing the resources at hand to resolve your issue.  Being that banks simply receive these payments, your first issue should have been with Chase (who most likely processed the check incorrectly).  If Chase would have refused action, then your issue could have been taken to TCF, where the employees should have sat you down and helped you fill out regulation E fraud paperwork.  This would not credit your account immediately, but they would have 10 days from the day it was filed to contact you and resolve the issue.

As for the deposits and electronic bill payments on your joint account, nothing is manipulated; every branch of every bank is required to show their funds availability schedule on their walls, and TCF gives you an up-to-date slip with the same thing on it when you open your account.  Depositing cash is available immediately, TCF and government checks will appear in your 'current' balance immediately, but won't be available to actually spend for one business day (technically two, if it is deposited after the branch's cut-off time for business days), local checks will take 2 (3) business days in float before becoming available, and non-local checks will take 5 (6) business days (or 1 week exactly during a normal week with two non-business days) before becoming available.  Friday after the cut-off time is the worst for this, because the deposit is technically on Monday's business day.  As for the electronic bill payments, those are simply received by TCF.  TCF doesn't ship money out on weird days simply to screw with an account; they receive something saying you authorized a transaction on a certain day.  If this isn't the case, and something comes out early, I would check whatever you signed to make sure it doesn't say something similar to "...on the latest business day before (date)."  And again, take it up with the company, and if they refuse action, take it up with the Regulation E department.

I hope this helps you in the future, not just banking with TCF but with any banking you may do in the future.
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#2 Consumer Comment

Don't let them get away with this...

AUTHOR: Ronny g - (USA)

Yes, the banks use deception and manipulation in an attempt to confuse customers into overdrafting and charge fees. These fees have become the new profit center for some banks. It seems they can not come up with a legitimate business plan anymore to profit..and since they simply get bailed out by the taxpayers (a multi billion dollar loan at ZERO % interest mind you), they can continue to be ruthless and reckless unfettered.

But that aside, the bank does have a LEGAL obligation to "investigate" this..and make good for their error.

Go to the bank and request the Federal Regulation E form for disputes. Now the bank has 60 days..so if this has been more then 60 days the bank will try to get out of it..they are stalling of course.

If it has been more then 60 days explain that the reason it had been more then 60 days is because THEY have not handled this dispute in a timely fashion and you demand they assist in this matter expeditiously.


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