- Report: #938371
Report - Rebuttal - Arbitrate
Complaint Review: TCF Bank
TCF Bank801 Marquette Avenue Minneapolis, Minnesota United States of America
TCF Bank Overdraft Scammers And Treat Customers Like They Just Don't Care! Minneapolis, Minnesota
*Author of original report: Let's Clear Some Stuff Up
*Consumer Comment: ING Does the Same Thing....
*Consumer Suggestion: A REALLY easy fix for this is....
Anyway I call them up and complain that there is no reason for them to have processed the items the way they did and had they processed them by date of arrival I would not have went in to overdraft at all. The women told me they always process largest to smallest, but when I asked why she did not have an explanation. I told her the system was probably set up (completely automated) to maximize profit through NSF charges. Well at least she was pleasant and professional on the phone but she was not helpful explaining the why for me. But I am convinced they arrange the incoming charges so they maximize NSF opportunities - typical corporate greed.
Told her I had been with them for 5 years without issue and would like a one-time reprieve for the two charges. After putting me on hold for a minute she came back and said the best she could do was $15. Needless to say I was hoping for a full refund and having been a loyal customer without any prior incidents I think they would want to do that for me. But they didn't and now I am planning to move my money over to ING and close the account. To me local banking is all about customer service because frankly that is all they have left to differentiate themselves from online banks and in this instance they really dropped the ball.
Oh well their loss...
This report was posted on Ripoff Report on 09/08/2012 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-Bank/Minneapolis-Minnesota-55402/TCF-Bank-Overdraft-Scammers-And-Treat-Customers-Like-They-Just-Dont-Care-Minneapolis-M-938371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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