- Report: #791552
Report - Rebuttal - Arbitrate
Complaint Review: TCF National Bank Minnesota
TCF National Bank Minnesota2021 Robert St. S. West St. Paul, S, Minnesota United States of America
TCF National Bank Minnesota Questionable Business Practice West St. Paul, S, Minnesota
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Starting on 3/15/2010, they asked for a monthly deposit of $100.00 or more, maintaining a minimum balance of $500.00 or a combined balance of $2,500.00. The terms was changed in Jan. 2011. Effective 3/09/2011, they demanded a monthly deposit of $500.00 or more, 10 qualified withdraws or a combined balance of $2,500.00.
The bank is going to change the terms again next month. Starting on Nov. 11, 2011, customers are required to have 15 qualifying withdraws, or $10,000.00 balance with TCF; otherwise $9.95 per month.
I didn't use this checking account very often. I believed that my money with TCF was in good hand; I should be notified by mail if there is any change of terms. On 10/14/2011, I found out that my account was charged a total of about $100.00 maintenance fees. I talked to the branch manager and was told that it's their management decision to charge the fee; it's not their practice to notify customers the changes by email or regular mail. The notice they sent was buried in the monthly e-statement, mingled with their advertisements sometimes. They claimed that's my responsiblity to find out any new charges and there is nothing they can do for me.
I feel like being robbed. My money was stolen because I open the door for them.
This report was posted on Ripoff Report on 10/23/2011 07:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-National-Bank-Minnesota/West-St-Paul-S-Minnesota-55118/TCF-National-Bank-Minnesota-Questionable-Business-Practice-West-St-Paul-S-Minnesota-791552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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