I am at awe with TCF bank. Someone stole my wallet which had my bankcard in it and forged a stolen check and cashed it with my Visa Debit card/bankcard. Although I did all the proper proceedings: ie. file a police report, contact the bank as soon as I could, file proper reports with the bank, and sent them copies of the police report, instead of treating me like a customer they treated me like a criminal to the Nth degree.
How so? Well, for one the Managers at the branch where I bank were very nonchalant and slow to address my issues. Although, I came in during my work hours, I was ignored and told to come back the next day several times by so-called managers who didn't have a clue that they should (according to proper bank protocol) give me a provisionary credit on my account until investigations were complete.
For two, (by the way, I had two checks deposited from my new job beginning May 21st - almost a month ago - that the bank refuses to give me) they have been extremely inconsiderate about my financial situation, stating only that they are continuing with their inviestigation.
I wouldn't be so upset about this if the lady doing the investigation hadn't told me that by law she had ten days to investigate and then she would give me my money and then she waits till the tenth day to call me telling me to go and file another police report and that she changed her mind about giving me my money.
I got so upset that I made the CSR's get me a Regional Manager on the phone, who only mocked my situation and told me that I would have to wait for as long as it takes. The investigator said that the fact that a stolen check was used on my account gave her more time to investigate per federal law.
Another reason why I feel cheated is because I've talked to managers at other banks who feel this is totally unusual practice for an institution to treat one of their customers in this manner. I have seriously been held up on some major bills and debts because of TCF bank.
CAN U GUYS DO ANYTHING ABOUT THIS?
The investigators name is Jane Chevalier
her phone number is 734.669.5505 (option 3)
fax number: 734.669.5270
I would greatly appreciate any progress in this situation.
I filed a police report on the 13th of May. I didn't file with the bank until the 20th because I have a TCF issued phone card card that looks just like my bank card, that was in my other wallet. I didn't realize that my card was really gone until I looked online on the 16th and saw an outrageously negative balance upon which I immediately called and canceled my card, but couldn't get into the bank to file a report till the 20th, due to my work schedule.
Again Thanks in advance for any help you can provide in this situation.
Dwonne Andrew Knight