• Report: #933823

Complaint Review: TCI Travel Consultants International

  • Submitted: Tue, August 28, 2012
  • Updated: Sat, March 02, 2013

  • Reported By: Protest — California United States of America
TCI Travel Consultants International
400 Inverness Parkway, Englewood, CO 80112 Internet United States of America

TCI Travel Consultants International New Worldwide Services, TCI Travel Consultants International, www.trip-professionals.com , Astro Travel Club TRAVEL SCAM... Layering Travel Scheme Internet

*REBUTTAL Individual responds: Refund trip

*UPDATE Employee: Reply

*Consumer Comment: From a Customer

*Consumer Comment: From a Customer

*UPDATE Employee: Romex Customers

*UPDATE Employee: Romex Travel

*Consumer Comment: KEEP CALLING MIKE GONZALES

*Author of original report: Think before you act.

*Consumer Comment: Centinnial Travel/wholesale/romex/Travel Center

*Consumer Comment: Centinnial Travel/wholesale/romex/Travel Center

*Consumer Suggestion: In response: What to do next...

*Consumer Comment: Romex travel

*Consumer Comment: money Back?

*Author of original report: Update Scam Continues

*General Comment: Response to Ed Roberts Ex Employee

*Author of original report: Separate Website Scam Filed on this company.

*Author of original report: You are a scam artist, scammer... we don't believe you.

*UPDATE EX-employee responds: Reponse

*Consumer Comment: Houston Police Department

*Consumer Comment: TCI is a ripoff scam!

*Author of original report: Ken are you the owner? You are definetly not a Customer!

*Consumer Comment: Satisfied

*Consumer Comment: Also a Victim

*Author of original report: I don't believe you... or should I say Jesse?

*Consumer Comment: not a rip off

*Author of original report: Public Information about the owner. Jesse Casares

*Author of original report: Another Report. SCAM

*Author of original report: Scam. this was filed on a separate website.

*REBUTTAL Individual responds: ED

*Author of original report: This is still a scam. Easy to determine the truth.

*Author of original report: SCAM... Then answer the most simple questions.

*UPDATE Employee: Worldwide Services Response

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I received a fax at my workplace from World Wide Travel. I spoke to Tristen and his Manager about booking a trip to Cancun Mexico that was on the flyer that was sent to my workplace. They said I would be charged a 'booking fee' for my trip. Once the fee was collected they would sent out by certified mail a 'Travel Voucher'. I could then call a 'booking agent' to book my trip. This ended up being a complete SCAM. The manager James (888-526-0004 ext 212 and 551) said he had some back doors where he could book my trip within a 60 day timeframe. When I called the number after I had received their package he nor Tristen could be reached and they said they have left the company and no one can help. The package was just a few, out of focus, prints that didn't explain anything... was just a general brochure. I had paid them $340 for a booking fee for 2 people and I wanted my money back but can't be refunded. I just called the customer service number and they said it was just changed from 888-400-3957 to 888-691-5515... just the run around. The company seems to have two locations in Englewood, CO and this one in Houston, TX. The manager I spoke to earlier in the day was very rude, said they would sue me for slander and hung up the phone. All I wanted was a vacation to Cancun that I was promised with the flight included at an All Inclusive Resort (Palace Resorts). The company said I will have to book the trip within 60 days of travel, but when I received the official information it said 90 days and I had to pay additional funds to the next person at Astro Travel aka the Travel Center 800-861-7313. I called the customer service and other company numbers to no avail and no one would help... just the run around. Since I haven't gotten anything I want my money back and I want to warn others of this Fraudulent business. The manager that threatened me was Ed Roberts who said he was in Englewood, CO... but all the information I pulled up was out of Houston. The package I received certified was also from the address at 3346 TC Jester #H-4 Houston, TX 77018... there is no such business at this address.
 
UPDATE:  The company has been sold, or the scam seems to deepen, to TCI or Travel Consultants International in Englewood, CO.  Website:  www.trip-professionals.com 888-722-8860 .  After calling the real estate management office at the address posted online at: 400 Inverness Parkway Englewood, CO 80112 there is not such tenant under this name or any other travel company at this address (SCAM).  The website is a replica of the last one www.newworldwideservies.com .  The person I spoke to this time name was Leslie Warner who said she's worked at the company for 20 years and taken all sorts of trips with the company.  This is the exact same scam as last time.  They take your money over the phone saying that you are paying a 'Travel Voucher' then you will receive a package in the mail.  Then you 'activate' your voucher and call a booking agent all while paying an additional fee.  This is the same scam as before.  They get you by sending a fax to your workplace
 
Things to do: Report this immediately if this happens to you. Call your bank and report Fraud on your account.  Report to your Attorney Generals office or website, report to your local Better Business Bureau, report Mail Fraud as none of these locations are legit, this is interstate fraud too so contact your Chief of Commerce.

This report was posted on Ripoff Report on 08/28/2012 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/TCI-Travel-Consultants-International/internet/TCI-Travel-Consultants-International-New-Worldwide-Services-TCI-Travel-Consultants-Intern-933823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
11Author 19Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Refund trip

AUTHOR: Jw - (United States of America)

Ok here it is Ed Roberts My Contract ID is 21193811. I have already been thought this on the phone about all of the same scenario so PLEASE do the right thing and just refund the money and just clear all this up !

Thanks I hope?

PS I try to email you used is invalid !!??
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#2 UPDATE Employee

Reply

AUTHOR: Worldwide Services - (United States of America)

Good Morning,

I receive notifications regarding anything related to us on this website. Therefore, I attempt to respond to any complaint. I have reviewed the information. It is difficult to respond to people when you do not know who they are. You cannot review their files, their accounts, communications, etc.

However, I will try. I have no idea about the truth or falsity of the claim made herein. However, there are a few facts I do know related to any purchaser. First, the claim of 60 vs 90 days lead time. Did the consumer go through a third party verification? IF she or he is the original purchaser, this is the ONLY way you can buy. Guess what.... that is an INDEPENDENT company hired for 2 purposes: (1) as a merchant account processor.... they process your payment. (2) for consumer protection.... they read a script to the consumer BEFORE they buy and do not answer questions. The consumer is informed of the nature of their purchase and terms and conditions BEFORE they buy. One of those things is the lead time required to book. Second, they are told that we cannot and do not refund money after 72 hours. WHY? We BUY these vacations from a non-refundable source. SO, any refund comes straight out of our company's pocket with the consumer KEEPING the vacation they bought. It is NOT our vacation package. It is issued by a provider. THEY will NOT cancel it.

So, let me ask a question. Why did this person IGNORE this information on a recorded verification and buy the travel package after they were told this information? I cannot confirm or deny the validity of any "he-said, she said" conversation. I can, HOWEVER, confirm the information given to the consumer BEFORE they bought IF this person  wishes to give me their name. I guarantee they were told 90 days and no refunds or someone is going to get fired.

Next, to add insult to injury, this consumer, if they received the travel vouchers as indicated, received a written notification, certified mail, rrr, WITH THE FIRST PAGE IN THAT PACKAGE STATING THE LEAD TIMES REQUIRED TO BOOK. 90 DAYS. It further states that if they use that travel package by requesting the travel vouchers, they understand this and agree to its terms.

OK. So, this consumer did not know? No, that is not the problem... this consumer ignored the consumer protection company's disclosures.... this individual ignored the FIRST PAGE of the documents sent to him/her... and NOW they want to say we did something wrong and they want us to take a total loss, pay them from our own pocket and keep the vacation package they bought.

If you were us, what would you do? Oh yes, I am Ed Roberts and I doubt I made any statements such as the one's listed herein UNLESS the consumer threatened, cursed me, or was totally obnoxious. I know that is NO excuse. However, we are human as well. If this person did not do this, I am sorry. However, I seriously doubt that I would make such a statement as the one put herein unless I was provoked.

Here are two NOVEL ideas.... one use the travel package and go on a different date OR write an email and request a refund. There are ways to get one. HOWEVER, there are steps the consumer must take to get it.

Ed Roberts


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#3 Consumer Comment

From a Customer

AUTHOR: Rob G. - (United States of America)

Mr. Samson, I called your office yesterday, and left a message for you to call me back.  You have not.  I gave "Romex" $340 on February 6th though my checking account, and "agreed" to the terms on the recording with your "customer service person" who spoke on a speakerphone (or badly connected phone) and read the questions with the clarity of someone with a mouthful of marbles.  My mistake for proceeding after that point.   Still, I hoped that this was a legit offer.  I was told the vacations were corporate package deals that were not used, and this was why they could be sold at such a low price.  It seemed somewhat plausible, and I bought in.   

    I am simply a man who wanted to get away for a few days, and enjoy some sun.  
 
     I was told to expect a certified mail package.  It arrived, looking like it was put together by a college student:  labels that were clearly form a home computer-type setup.   A bad omen.  Inside, not much better.  A lot of meaningless PR materials clearly printed out on a home computer setup.  

    The Terms & Conditions" pages are vague, confusing, and not even written in proper English.   It states, "Romex is an entirely owned agency.." whatever that means!  

    On the first page of the terms, it reads, "Below are the companies chosen by Romex to handle all the processing and fulfillment of your vacation program."  Yet there are no companies listed.  It goes on and on. Nothing is clear in this packet, and thus I called to cancel and kindly ask for a refund.   
 
    Your operator would not tell me when you would be in, and apparently refused to pass my message along.  Again, I am kindly asking for a refund. 
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#4 Consumer Comment

From a Customer

AUTHOR: Rob G. - (United States of America)

Mr. Samson, I called your office yesterday, and left a message for you to call me back.  You have not.  I gave "Romex" $340 on February 6th though my checking account, and "agreed" to the terms on the recording with your "customer service person" who spoke on a speakerphone (or badly connected phone) and read the questions with the clarity of someone with a mouthful of marbles.  My mistake for proceeding after that point.   Still, I hoped that this was a legit offer.  I was told the vacations were corporate package deals that were not used, and this was why they could be sold at such a low price.  It seemed somewhat plausible, and I bought in.   

I am simply a man who wanted to get away for a few days, and enjoy some sun.  
 
I was told to expect a certified mail package.  It arrived, looking like it was put together by a college student:  labels that were clearly form a home computer-type setup.   A bad omen.  Inside, not much better.  A lot of meaningless PR materials clearly printed out on a home computer setup.  

The Terms & Conditions" pages are vague, confusing, and not even written in proper English.   It states, "Romex is an entirely owned agency.." whatever that means!  

On the first page of the terms, it reads, "Below are the companies chosen by Romex to handle all the processing and fulfillment of your vacation program."  Yet there are no companies listed.  It goes on and on. Nothing is clear in this packet, and thus I called to cancel and kindly ask for a refund.   
 
Your operator would not tell me when you would be in, and apparently refused to pass my message along.  

Again, I am kindly asking for a refund.    - Rob G. 





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#5 UPDATE Employee

Romex Customers

AUTHOR: Worldwide Services - (United States of America)

I want to say a couple of things. Mike Gonzalez does NOT work for Romex Travel. If you wish to call him, I am sure he will be upset or..... whatever. But, I assure you, you are right..... he will not help with a Romex Purchase. IF, you have a problem with a Romex Purchase, CALL ROMEX. IF I knew who of you guys were Romex Customers, I would try and help. However, that is the amazing thing about a web site such as this..... people can take a shot AT ANYONE, WITHOUT PROOF AND WITHOUT DISCLOSING WHO THEY ARE. I personally feel like, despite this web sites company saying "we are protecting free speech" they might want to think about slander and protecting those people who wish to slander and libel companies without fear of ramifications to themselves. I would like to have the names of all people who refer to Romex for a couple of reasons:

1. First and foremost to help them. IF they have a problem, I am a Manager who can and will help them. Please be aware, we cannot help everyone but I will try.  Further, be aware that if you are making demands which are not possible(guess what, a lot of people DO), then I will still try and make you happy but I have limits.
2. Second, don't call us for those other companies. Despite your claims, you are totally wrong about Romex and WE CANNOT HELP YOU.
3. I think those individuals who THINK they know something, in fact, do not.... at least about Romex.

If you need assistance, please contact Customer Service at Romex and ask them for help.

Paul Sampson
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#6 UPDATE Employee

Romex Travel

AUTHOR: Worldwide Services - (United States of America)

Romex Travel is in no way affiliated with the companies listed herein. We are aware of these other companies and they utilize similar advertising methods and similar products. However, we do our level best to assist our customers. IF any customer who has a problem with Romex (NOT any of the others) wishes help, simply call the Customer Service Department and ask for a manager.

We take our customers' problems seriously and will help in any way possible.

Paul Sampson
GM
Romex Travel
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#7 Consumer Comment

KEEP CALLING MIKE GONZALES

AUTHOR: Brandi - (United States of America)

YES you can get most of your money back! keep calling that number! That is his private number! This is a SCAM! We need to all get this stopped!

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#8 Author of original report

Think before you act.

AUTHOR: Protest - (United States of America)

No one at this company will help you get your money back.  You will have to do it yourself.  The Jester Street address in Houston is fake.  There is nothing there.  So if you are sending anything there it will go into the trash.  I called the building and no one knew who this company was.  There are only 3 tenants and they all know eachother.  Keep in mind this is a scam.  They don't want you to find them.  Noone will help you.  Just report everything immediately to 1.  your bank 2. the officials.  Stop payment immediately.
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#9 Consumer Comment

Centinnial Travel/wholesale/romex/Travel Center

AUTHOR: Brandi - (United States of America)

All I have to say is If it sounds to good to be true, IT IS!  Call 1-713-429-9429 His name is Mike (supposibly) I kept bugging him with text and calls! He eventually gave me "most" of my money back. Im still working on the rest! Contact the BBB, Houston police and this Mike guy!  The latest address I have is 3346 East T.C. Jester #H-4, Houston, TX  77018 KEEP BUGGING HIM! We need him to stop with innocent people!
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#10 Consumer Comment

Centinnial Travel/wholesale/romex/Travel Center

AUTHOR: Brandi - (United States of America)

All I have to say is If it sounds to good to be true, IT IS!  Call 1-713-429-9429 His name is Mike (supposibly) I kept bugging him with text and calls! He eventually gave me "most" of my money back. Im still working on the rest! Contact the BBB, Houston police and this Mike guy!  The latest address I have is 3346 East T.C. Jester #H-4, Houston, TX  77018 KEEP BUGGING HIM! We need him to stop with innocent people!
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#11 Consumer Suggestion

In response: What to do next...

AUTHOR: Allison1229 - (United States of America)

I too was scammed.  I went to the police and filed a report.  I went to my bank and tried to get a stop payment but was too late.  So I spoke with someone at the bank to file paperwork to get my money back.  I printed out all the paperwork sent to me, showed the bank that this company went by several different names.  I also said that I tried to get a refund and they kept hanging up on me.  Talk to someone at your bank and they should be able to put in the necessary paperwork so that you get your money back.  Good luck. 
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#12 Consumer Comment

Romex travel

AUTHOR: Jw - (United States of America)

Hi 

I think I am being scammed also haven't received any paper work yet for the trip that I purchased through RomexTravel . Tried to talk with Ed and he is the most rude person ever and in responds to the person that records your voice in the terms and conditions she is reading it is just so fast that you can't understand it ! I have a lot of question and I'm very worried it such a shame I feel like I was driving down the expressway and I just threw $ 340.00 dollars out the window! I have one question why if they are a true legal company WHY don't they take credit cards?? All business do??

Thank you
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#13 Consumer Comment

money Back?

AUTHOR: Brandi - (United States of America)

I too was scammed!! Please what do I do first?? Did you get your money back?
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#14 Author of original report

Update Scam Continues

AUTHOR: Protest - (United States of America)

The company is now working again under the name Romex Travel www.romextravel.com and the number is 888-491-9520.  They say the company is out of Atlanta but who really knows where they are.  The website is virtually the same.  No links actually work and the same video and music.  This again is a total SCAM.  Ed Roberts... is this the company you started and are working for now... continuing to scam people?  Same scam as before just different phone numbers.

All you have to do is check the address on the website and it goes to a completely different business.  They have virtually stole someone elses address.  When you call the number the address is at they have no clue who this Romex Travel is.  This again is complete Fraud!!
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#15 General Comment

Response to Ed Roberts Ex Employee

AUTHOR: Allison1229 - (United States of America)

First off anyone in customer service would try to fix the situation with an unhappy customer in order to get repeat business and good reviews, NOT threaten or in so many words call them illiterate fools.  Your big talk won't scare anyone.  Besides, why threaten and call people morons when you don't work their anymore?  Why should you even care? 



Why makes threats for someone who you claim doesn't work for the company.  If they are so angry, have them come on this site and say something.  



 AND going off that, if you don't work there anymore, how do you know that the company has been in contact with these individuals you claim don't work at the company?  I didn't know ex employees were privy to this information once they stopped working there. 



Who are you really?  And if you worked with this company then you won't mind giving us some concrete information about where it is and the actual phone number. 



This is an obvious and useless attempt to scare people and to stop them from exposing this bogus fake and scamming company.  Your just angry because people are expsing you. You threaten to take us to court for slander? I bet you dollars to donuts that won't happen, becuase then we would have your information and we can take YOU to court.  Then you would have to give back all the money you stole from people and then some. 



I could go on but I have spent too much time on you and it's not worth it.  Give us our money back, give us your REAL information and shut down your scam of a company. 







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#16 Author of original report

Separate Website Scam Filed on this company.

AUTHOR: Protest - (United States of America)

This is a post on scambook.com:





Date Occurred:02/01/2012

Reported Damages:$2,000.00

Location: VIP Wholesale Group , Houston, TX



Scam on cruise to the Bahamas - VIP Wholesale Group withdrew funds for trip and assigned a customer number. Once the funds cleared;the entire attitude of the company changed. Our package did not come in the time frame stated, so we called 888 400-3957 and 888 400-3957. We were informed by *Mike Gonzalez* that someone in the office dropped the ball, we were given a US Postal tracking#-when we contacted the US Postal 800-275-8777 and 800-275-8777 the tracking# did not exist. We eventually received our package after contacting this "company" postmarked with address of 5380 W. 34th #164, Houston, TX 77092. In order to book the trip, there were activation fees of $70 per traveler. Sent a money order in the amount of $700 to VIP Wholesale 448 W. 19th St. Ste. 258, Houston,TX 77008. Afterwards, no vouchers or travel package were sent. After calling this "company", our phone calls were placed on hold, when we requested a physical address transferred to the Legal Department where no one

ever picked up. The names of people we've been in contact with through this entire ordeal are:Charles Davidson, Mike Gonzalez, Christopher Jackson, [Robert Thornton - who claims to be the GM and Ed Roberts [sometimes they say Ed is the GM] The various company names are: VIP Wholesale, ASAP Travel, American Travel, Worldwide Services, Fun in the Sun and Celebrity Production in Florida. The

phone #'s used:877-239-1695



Website used: newworldwideservices.com.

Two P.O.Boxes connected to

Worldwide Services, LLC are 542016 and38618 Houston, TX. Connected to it in

Austin, TX is P.O. Box 49673. A physical address possibly connected is 807

Brazos, Austin TX 78701.
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#17 Author of original report

You are a scam artist, scammer... we don't believe you.

AUTHOR: Protest - (United States of America)

Who knows what your real name is Ed.  You are obviously trying to be covert and not answer any specific questions. If you are replying to any of this you could have actually read the complaints and comments above on the specific questions versus just give the same old sales pitch.  While your sales pitch may seem to make sense to you any buyer isn't aware of what is to come.  Nothing comes on time making the buyers product ineligilbe for any refunds.  Yes you could cancel after a few days but the ridiculously unprofessional package doesn't come for a week, if you're lucky.  That is enough time for you to clear funds and move the money somewhere else.  Nothing is ever explained in writing.  You can not answer the above questions because you are either the owner and also still work for one of the companies involved here.  You couldn't work for these companies anymore because they have closed.



If you have any honest in your blood answer the questions that are outlined in the previous chain above.  Your name is obviously fake and easy to hide behind because it is so common.  We are completely onto you.



You are a rude person that will continue to scam people until you are caught.  You have obviously made a career out of this and career criminals will eventually be caught.  You have no customer service, make threats, and are likely the true scammer.  The police will catch you and we will not stop until you are caught.



Victims are still encourage to call your banks to file a fraud claim.  The banks will make the necessary action to seek criminal charges.  This is bank fraud, travel fraud, mail fraud... I'm sure much more fraud is occuring here and there needs to be a thorough investigation.

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#18 UPDATE EX-employee responds

Reponse

AUTHOR: Ed Roberts - (United States of America)

I have spent the time reviewing these comments on the various companies in this report. First, let's examine your complaints. You are complaining about what? As close as I can tell, you are dissatisfied consumers of a product you purchased. Here is the process of the company I worked for:

You call in and speak with a sales representative.You are transferred to a third party(not our company) verification where you are read a script. In that script it outlines each and every thing I have seen herein you have complained about NOT being told. This was done BEFORE you bought. WE cannot help it if you don't listen to what you are being told. Guess what, it is recorded.

You are sent an email with terms and conditions within 72 hours of purchase. Guess what? We can't help it if you don't read.

Third, you are sent, certified mail, documents with terms and conditions in writing. IF you use the travel package, you are bound by those terms. Guess what, every one of you used them.

Next, you are referred to a booking company. THEY send you documents with terms and conditions and require a signature to book you. Guess what? All of you did this. You were, again, told in writing about the product and chose to ignore it.

SOOO, I guess after being told once in a recorded verification and THREE times in writing, you were "scammed" or "misinformed."

There is nothing more amazing to me than people who want to blame others for their inability to read or listen. EVERY ONE OF YOU, if it was a purchase from OUR company followed this process. In court, you would be blasted. With any governmental agency, likewise. You believe you can sign documents and then complain you did not know??? You believe anyone will ignore you answering questions in a verbal voice recorded contract saying you understand what you now claim you did not know???

Finally, I don't know who it is you THINK you found but we are NOT affiliated with anyone or any company you listed. I hope you cross you ts and dot your is before you go after someone NOT affiliated with our company. WE have been contacted by the individual you have listed herein and he is, to say the least, totally ticked off. We have been told if you wish to continue slandering and libeling him, you will not have to worry about finding him, he will find you.

You might want to stop your complaining, review what you bought and read what you signed and STOP slandering people not associated with our company.

Ed Roberts
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#19 Consumer Comment

Houston Police Department

AUTHOR: Allison1229 - (United States of America)

Can you give any contact information for filing a complaint with Officer Hogan?  Fax or address? Thanks.  I would like to forward my complaint to him also.
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#20 Consumer Comment

TCI is a ripoff scam!

AUTHOR: Allison1229 - (United States of America)

I too was a victim of this scam.  I have also written a report.  They are a scam.  They used three different names: TCI wholesale, Trip Pros and  unleashed services.  I spoke with someone named David.  But his extension keeps changing.  I tried to call and cancel and kept getting hung up on.  They refuse to give out any specific information.  Phone number I have for them: 888-7101184. Oh and the manager is Paul Sampson.  I did not speak to this person, but he sent me an email confirmation, that really didn't have much information in it. 
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#21 Author of original report

Ken are you the owner? You are definetly not a Customer!

AUTHOR: Protest - (United States of America)

I find it very funny that Ken you are responding again on behalf of this compay.  Only the company email address gets updates to these posts and you keep writing in after someone else makes a comments... come on. 

In other words, you are the owner Jesse that is getting notified that people are exposing your national internet travel SCAM.  As I mentioned before lets check your facts out.  Where did you go, When, and where did you stay.  Most importantly who the heck did you purchase this through? What company, who was your booking agent et al.  All of these companies no longer exist.  This is a scam, scam, scam and you are a scam artist. 

As I asked you before why are you looking up scams for this company if you are a happy customer?  You will be caught before long.

This company is located in Houston.  Don't be fooled by any addresses that are out of Texas as they are there to mislead you.  Easy way to check is look up the address on google maps and see what kind of building is there.  Also check to see if there is a suite number, which there never is.  I actually called the buildings this company claimed to be located in and noone knew of them.  The Scam is to pick a big commercial office building out of Texas and pretend they are a tenant.

If you are a victim contact your bank and cancel any payment you made immediately.  Secondly report this to your BBB,  Attorney General, and local police department.  I have included information on the owner above.

SCAM, SCAM, SCAM...
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#22 Consumer Comment

Satisfied

AUTHOR: ken - (United States of America)

I was very  satisfired with my travel through this company. As with every purchase their are bugs and unexpected things that happen. I am currently scheduleing anoth trip with the new company. Do not allow one unsatisfied customer allow this small companies name to go bad. even wal-mart has bad reviews.
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#23 Consumer Comment

Also a Victim

AUTHOR: Desiree - (United States of America)

My friends and I were also victims of this agency, please see my report (930460).


I will be contacting the Houston Police Department as instructed and please let me know if my friends and I can join the Civil Suit.


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#24 Author of original report

I don't believe you... or should I say Jesse?

AUTHOR: Protest - (United States of America)

This is very hard to believe.  If you already went on a trip.  Who did you purchase the trip with?  When? Where? Which one of these Wholesale companies did you use and what company did you complete your voucher with?  I think this is virtually immposible.  Any of these companies haven't been around for 90 days to even complete a trip.  Dude... you know you are not real and don't exist, that is because you are the owner.

The real question is.  If you are a happy customer why are you looking this company up on the internet for scams and ripoffs?  I think you are Ed? or really the owner Jesse trying to CYA, Cover Your A**.  What company are you talking about that is reputable?  These companies haven't been around long enough for you to even have taken a trip.  Any of the older, closed companies, aren't around either.  Dude... you're somehow connected with the company.
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#25 Consumer Comment

not a rip off

AUTHOR: ken - (United States of America)

I purchased a Hawaii trip for myself and three of my friends, we had a wonderful experience. The booking company was very helpful and considerate. I am already in the process of purchasing another vacation from this company. Do not let one bad experience affect the reputation of this fine company.
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#26 Author of original report

Public Information about the owner. Jesse Casares

AUTHOR: Protest - (United States of America)

After some online digging there are many many more people nationwide that have been Ripped off by this con artist company and owner.  Listed below are what I think are associated companies and  the ownership information.  If you take this person to court you will need this.

Source is: http://www.cclerk.hctx.net/applications/websearch/AN.aspx

The company is also working under a new number 888-609-5515.  They change the phone numbers and name of the company frequently so it's difficult to track.

DREAM WORKS CONSULTING
10301 Northwest Frwy Ste 500
Houston TX 77092
Casares Jesse Daniel
6629 Sylvan
Houston TX 77023

Unincorporated
20080430 10 1 238970899
T135280 ALLSTAR TRAVEL
10301 N. FREEWAY #500
HOUSTON TX 77092
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023

Unincorporated

20100301 10 1 240810694
T140088 SUN AND FUN TRAVEL
10301 N W FREEWAY STE 500
HOUSTON TX 77092
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023

Unincorporated
20101021 10 1 240894702
T140089 VIP VACATIONS
10301 N W FREEWAY STE 500
HOUSTON TX 77092
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023

Unincorporated

20101021 10 1 240894703
T140622 VIP WHOLESALE GROUP
10301 NORTHWEST FREEWAY 500
HOUSTON TX 77092
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023

Unincorporated
20101123 10 1 240910184
T89221 CONSUMER HEALTH BENEFITS
10333 Northwest Freeway #333
Houston TX 77092
Casares Jesse Daniel
2113 Chapman
Houston TX 77009

Unknown 

20040217 10 1 234890722
B341763 COMPLETE COMMUNICATION SYSTEMS
2113 Chapman
Houston TX 77009
Casares Jesse Daniel
2113 Chapman
Houston TX 77009

Unknown 
20030905 10 1 233951535
B347374 ASSOCIATION HEALTH BENEFITS
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 

20031210 10 1 234831711
B347375 VIP HEALTH BENEFITS
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 
20031210 10 1 234831712
B347376 VIP BENEFITS ASSOCIATION
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 

20031210 10 1 234831713
B347377 MEMBER BENEFITS
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 
20031210 10 1 234831714
B347378 HEALTH BENEFITS
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 

20031210 10 1 234831715
B347379 CONSUMER BENEFITS PLANS
506 West 19Th St Ste 324
Houston TX 77008
Casares Jesse Daniel Etal
2115 Chapman
Houston TX 77009

Unknown 
20031210 10 1 234831716
B341761 HEALTH PLAN CONSULTANTS
2335-D Wirtcrest
Houston TX 77058
Casares Jesse Daniel Etal
2335-D Wirtcrest
Houston TX 77058

Unknown 

20030905 10 1 233951533
B341762 AFFORDABLE HEALTH PLAN CONSULTANTS
2335-D Wirtcrest
Houston TX 77058
Casares Jesse Daniel Etal
2335-D Wirtcrest
Houston TX 77058

Unknown 
20030905 10 1 233951534
T92423 ALL AMERICAN CONSULTANTS
5380 W 34Th St 101
Houston TX 77092
Casares Jesse Daniel Etal
2113 Chapman
Houston TX 77009

Unknown 

20040622 10 1 235810351
T92424 AMERICAN HEALTH BENEFIT ASSOCIATION
5380 W. 34Th St 101
Houston TX 77092
Casares Jesse Daniel Etal
2113 Chapman
Houston TX 77009

Unknown 
20040622 10 1 235810352
T92425 ONE PLUS MARKETING
5380 W 34Th St #101
Houston TX 77092
Casares Jesse Daniel Etal
2113 Chapman
Houston TX 77009

Unknown 

20040622 10 1 235810353
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#27 Author of original report

Another Report. SCAM

AUTHOR: Protest - (United States of America)

Here is another report I found at 800notes.com from dtije that reported this.  It sounds like Mr. Ed Roberts is really Casares Jesse Daniel.

Hi, my father recently got scammed by the same company. I did some research and m in the process of filing a criminal complaint and a civilsuit. I would like to share the info i have aquired. After checking the Harris County TX Public DBA Records i found all of these dba records registered for the same address. I was able to confirm this because my father was sent a check with one of these companies name and address. you can verify this information at http://www.cclerk.hctx.net/applications/websearch/AN.aspx. You can also aquire further info looking at this gentleman's Civil and Criminal Court Records athttp://www.hcdistrictclerk.com/edocs/public/search.aspx just use the name below. Again all of these records are public and the gentleman has quite a wrap sheet. Hopes this helps

T135280     ALLSTAR TRAVEL
10301 N. FREEWAY #500
HOUSTON TX 77092     
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023 
    
Unincorporated 

20100301    10    1    240810694
T140088     SUN AND FUN TRAVEL
10301 N W FREEWAY STE 500
HOUSTON TX 77092     
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023 
    
Unincorporated 
20101021    10    1    240894702
T140089     VIP VACATIONS
10301 N W FREEWAY STE 500
HOUSTON TX 77092     
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023 
    
Unincorporated 

20101021    10    1    240894703
T140622     VIP WHOLESALE GROUP
10301 NORTHWEST FREEWAY 500
HOUSTON TX 77092     
CASARES JESSE DANIEL
6629 SYLVAN
HOUSTON TX 77023
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#28 Author of original report

Scam. this was filed on a separate website.

AUTHOR: Protest - (United States of America)

This was filed on the site 800 Notes from Nita:

I too was scam by this fake azz company!!  They electronically withdrew $2700 from my bank account for a trip for 16 people to Vegas.  Then they advised us that we had to mail an additional $35 per person for airfare activation fee and another $35 per person for hotel activation fee.  When our trip was not booked 3 weeks before we were supposed to leave, we too started calling and getting the run arounds and the no response.  After speaking to Robert Thornton, Wayne Williams, Mr. Gonzalez Betty Stevens, Carol Mitchell, who are all fake names, I reported them to the BBB and filed a report with the Texas Police Dept.  A detective did go there to follow up on my complaint and advised me that the building is only about 900 sq. feet, so when they transfer you, you are actually being transferred to a person sitting next to the person who you originally spoke with.  There is no reservations dept, legal dept or any other dept.  What I did  find out is Robert Thornton, Mr. Gonzalez and Wayne Williams is the same person. His real name is Jesse Casares and his telephone number is 713-429-9429.  You should forward your complaints to Officer Melba Hogan with the Houston Police Dept.  These scam artists need to be stopped immediately!
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#29 REBUTTAL Individual responds

ED

AUTHOR: Ray1 - (United States of America)

Ed,

If all of what you say is true why am I still waiting for a refund? You sent me an email advising me I would get e refund for a travel package, I still havent received vouchers for FOR and its been almost three months!!!
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#30 Author of original report

This is still a scam. Easy to determine the truth.

AUTHOR: Protest - (United States of America)

Mr. Roberts,

If what you are saying is honest there is a simple way to determine the truth.  Just answer these small questions.  Because everything that is posted online is inaccurate.

1.  What is the real name of the company and real address.  I'm talking about the one you have filed with the state that should be public information. You are clearly not at the posted 400 Inverness location in Englewood, CO.  You said you are located in Austin, TX... well where?  I called the management offices of those properties and they don't have any travel companies there.  Why don't you have a floor or suite number posted in your address that is correct? 

2.  Why do you still have the same website where none of the links work?  And why is it the same website as before just with a new name.  I'm guessing that there will be another buyout in 2 weeks so you can change the name of the company again.

3.  What is the companies phone number.  I'm not talking about an 800 or 888 number we can't track down.  I'm talking about your local business phone number and address that should also be public information.

4.  Who is Unleashed Services where I sent my check to?

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#31 Author of original report

SCAM... Then answer the most simple questions.

AUTHOR: Protest - (United States of America)

Okay then Ed... Simple Questions that will determine immediate truth.

1.  Where are you located?  None of your phony addresses show up anywhere.   So don't give us any of your posted fake addresses.  What is your real address.  It's easy.  None of the building management knows who you are or have any travel companies in their buildings.  Why are you so covert? 
2.  What is the official title of your company and what state was it formed in?
3.  Who is the owner of your company?
4.  What is your license plate number so we can actually see who you are?

If you are an honest business this is easy information to give the public. I'm waiting.  Oh and the Houston Police Department wants to speak with you too.
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#32 UPDATE Employee

Worldwide Services Response

AUTHOR: Worldwide Services - (United States of America)

Worldwide Services is a wholesale broker. Their sole purpose is to negotiate contracts with travel providers and package travel deals. They DO NOT sell to the public. They sell to companies who either resell to the public or give travel deals to employees.  At the time it closed its doors, it had been in business for over 25 years. It is located in Austin, Texas. 

The individual lists a number of companies including ours. TCI is a large, multi-national corporation operating all over the world. It is a broker. Astro Travel and Worldwide American Travel are resell companies. Astro and Worldwide Travel are not owned, operated or controlled by Worldwide Services or TCI.

The customer in this case wishes to blame EVERYONE for the situation. However, Worldwide Services and TCI have NOTHING to do with taking the customer's money or making any representations to him whatsoever. 

What I do know is this.... the individual who reported this is mistaken and wishes to blame companies for his own inabilities to listen or to read. As a wholesales company, Worldwide Services insists that all sales, by any reseller selling directly to the public, be verified before billing a consumer, by an independent third party verification company. In that recording, customers are informed of all terms and conditions of the sale, all costs associated with booking, all lead times required to book. On each and every one of these terms that are explained to the customer, they are asked "Do you understand?" If they object or say they do NOT understand, they are not sold anything and not billed one penny.

We have such a recording for this customer.

Next, the customer is sent an email, AGAIN, telling him the terms and conditions of purchase, all fees, lead times, etc. within 24 hours of the purchase.

Again, when the travel package is sent to them, and before they pay a penny to book the vacation, they are sent documents setting forth the process to book, lead times, costs, fees. They have this BEFORE THEY PAY ANY ADDITIONAL BOOKING FEE.

In this case, the customer paid those booking fees. 

We cannot take responsibility for a reseller. They do not work for us, are not controlled by us. However, I cannot understand how a customer can IGNORE everything told to him before the sale, at the time of sale, at the time he received a travel package, before he paid to book and during the booking process and now insist it is someone else's fault.

The only tragedy in this case is that this customer wishes to blame others for his inability to listen and read.

I know this is not a kind response. However, it is also not kind to blame everyone involved for his chief complaint... a salesman misled him. Not OUR salesman, not TCI's salesman, not the Travel Center's employees, but a resale company employee. And, I will add, if this customer had simply listened to the third party verification company, before he was billed a penny, we would not all be in this situation. If he had read the email receipt sent to him, he had time to request a full refund.

His argument is "someone told me this" which cannot be verified. What CAN be verified is his own recorded voice saying he understands the terms and conditions he is now complaining about.

His argues he was mislead despite the fact  he continued to book and pay more fees;despite the fact that everything he now wants to complain about was put in writing to him  not only once, but THREE times before he paid fees.

The only "scam" here, perhaps, is the fact that there is a dissatisfied customer who would not have been a dissatisfied customer if he had only paid attention.

TCI is NOT Worldwide Services and has NOTHING to do with that company. The Travel Center has NO affiliation with TCI or Worldwide Services. They are a separate, well respected booking company.

Ed Roberts
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