• Report: #472729

Complaint Review: TD BANKNORTH

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  • Submitted: Thu, July 23, 2009
  • Updated: Thu, July 23, 2009

  • Reported By:Holden Maine
TD BANKNORTH
BANGOR, Maine U.S.A.
  • Phone:
  • Web:
  • Category: Banks

TD BANKNORTH A "Simply Free Checking Account" was changed to a cadillac checking account and I was charged $15 a month for a "free" checking account! BANGOR Maine

*Consumer Comment: IN THE SAME BOAT!

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I noticed from my "free" online banking with TD Banknorth that my savings account had been charged a $4 fee. Since I had recently received a $10 gift card from TD Banknorth with an explanation that one of my accounts had "accidently" been charged a $4 fee I thought this was the error which it related to. I sent an email to the online customer service and was told that this was the fee for having a savings account with a balance under $250! The message also went on to explain that the "changes" had been sent to me in the mail in May. I don't make a habit of viewing all the JUNK MAIL that comes in my mail.

As I stated in the heading, I was charged $15 for my new "cadillac" checking account. Nothing had changed that I could see; only the fact that now my "Simply Free Checking" now cost me $15 per MONTH..

I entered the TD Banknorth branch closest to where I work and closed my savings account. I attempted to close my checking account but there were "pending transactions" which prevented the closing of my account.

I took my $100 from my savings along with my paycheck and marched over to Bangor Federal Credit Union and was impressed with the fact that I was told "No undisclosed fees, ever" I opened my NEW savings account (pays a little higher interest) and my NEW checking account and left with a NEW debit/Visa card and a BIG SMILE ON MY FACE.

I don't know what the execs at TD Banknorth were thinking but I have been banking with this company since the '90's.

I now have until August 22nd to close out my checking account to avoid the $15 A MONTH CHECKING ACCOUNT FEE! Oh, the really good part was that I was told that if I wanted a DIFFERENT CHECKING ACCOUNT it would only cost me $3 PER MONTH. If that's the case why was I charged $15???

I will be going NEXT MONDAY to close out my checking and NOT DO BUSINESS WITH THIS COMPANY AGAIN!

Disgruntled former customer
Holden, Maine
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/TD-BANKNORTH/BANGOR-Maine-04401/TD-BANKNORTH-A-Simply-Free-Checking-Account-was-changed-to-a-cadillac-checking-account-a-472729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

IN THE SAME BOAT!

AUTHOR: Rah - (U.S.A.)

The EXACT thing just happened to me--HOWEVER I called the 800# and had a 'nice' 15+ minute conversation.

Not only could she NOT remit the $4.00 chg (balance is 246.68) but reminded me that a booklet was sent out in MAY (NEVER EVER RECEIVED) and the Bank has been so 'kind' to automatically waive the fees until now. LUCKILY I avoided the new 'free' chking fee of 15.00 as Direct Deposit no longer matters as before, giving me free chking since the bank took over last yr. My bank now had 4 different owners--THIS ONE, TD BANK, is the very first to ever charge fees!!!.

THEN she suggested that I go into the branch and switch to a 50+ acct. I asked "Why didn't the Bank's computers, knowing my DOB, automatically give me that FREE Acct instead of switching me to the MOST EXPENSIVE one, it seems, in chking. She said the Bank 'knows best' based on my history. (of writing ONE chk @ month--to Landlord. LOL). Usually my balance would be under 600.00 BUT I fooled them. HA! I had over 600.00 the whole month of JULY!

For savings NO WAY to avoid fees w/out any minimums.

NOW, it's on to the METROPOLITAN CREDIT UNION in CHELSEA,MA where I can get true free chking WITH Direct Deposit AND a special savings acct with a rate of appx. 4%. It's true--For Working People Credit Unions are the way to go.

PS: She implied when she refused to credit the 4.00 that TD Bank is taking a very Hard Line in this, assuming everyone received their legaleze booklet (saw it in Branch--need a college degree just on the first page) detaling how TD Bank is "bringing better banking to the masses" and on pg 14 the detailed changes in accts. To me with yrs of college--very confusing to say the least. NO MATTER, I should've been sent a note with my last 3 statements about future fees--RIGHT ON THE STATEMENTS PEOPLE ACTUALLY READ. PLUS--My DOB should've been the clincher----HOW SNEAKY/DECEPTIVE. PERIOD.

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