In October of 2010 I had a check bounce over 5.00. My mistake and when I called to figure out where the error had occurred the bank's customer service representative talked me into opting in to the Debit Card Advance. The representative stated it would keep future CHECKS from bouncing.
Fast forward to April 30th of this year when I made a debit payment for a purchase. The funds were in my account, and my available balance showed as 0.67 (yes 67 cents). On May 5th an electronic debit I have each month I was unable to stop this transaction in time. When this transaction hit I fully expected that it would be paid and I would get hit with a 35.00 fee. What I did not expect was to find my account on the 13th of May -117.00+. They took the payment that had been out of my available balance for 5 days, made it available again so they could process the larger payment of 47.95 on that day and bounce two debit payments, one of which would not have bounced and should have been taken FIRST as it was presented FIVE days earlier.
I contacted the bank who claims I gave them the right to process my debits from highest to lowest but no one who works for them can provide this documentation. They can all claim this but cannot prove it. They provided me with the enrollment which says nothing. I asked on which page it states word for word that I give them the right to reorder my transactions in the Personal Deposit Account Agreement and to date not ONE person has been able to tell me where to locate it. My bank statement shows 0.67 cents AFTER the 27.45 cent charge, and then from the .67 they have subtracted 35.00 for an over draft that did NOT occur. Then they hit me with the 47.95 and the second over draft (one I expected to incur). I should have been 82.28 in the negative not over 117.00.
I received a letter from them in response to another complaint I made and at the top of the letter is a fax number and telephone number that is supposidly for the gentleman who wrote the letter. However, upon calling that number I am transferred to the customer service line and they have no idea how to contact this person. It's ridiculous.
I have closed my account and refuse to bank with TD (which I am certain stands for Totally Delusional). Obviously having to change my account is a hassle and TD says they will be happy to reopen my account if I want convience, evening and weekend hours and legendary customer service. I say no way, I am now with a credit union, whose hours are better. The convience is a little less convient as they don't have a branch as close as the TD, however they don't BS me they provide the information up front. Third TD's customer service is only legendary for being absolutely crappy. If you value the money you work hard for do NOT use TD.