- Report: #930967
Report - Rebuttal - Arbitrate
Complaint Review: TD Bank
TD Bank1st NH Turnpike Northwood, New Hampshire United States of America
TD Bank TD Banknorth Overdrafts Northwood, New Hampshire
*Consumer Comment: Simple Explanation
I have had several issues with the accuracy of transfers made using the iPhone app for this bank. At this point it has cost me $315 in overdraft fees. I have spoken to several employees (CS reps, CS managers, and so on) and no one seems to be able to do more than credit $70 of the fees.
Today I hit my limit and demanded that the rep take an in depth look at my account, my spending patterns and my fund transfer patterns. After several minutes and help from a supervisor, the rep admitted that they could view when I logged on, how I navigated through the site and any pass that I had looked at.
The rep did confirm that for the latest transfer in question she could see when I had logged on to the site, when I went into the transfer section, when I checked to confirm that a transfer had gone through. However, something didn't transmit correctly so that is why I was charged the fees. I asked how I was supposed to know that the transfer didn't actually go through when the screen said that it did. Her response is that I should have double checked again later on "just in case."
Seriously?!?! That is crazy. Why would I double check when I have already been given information?
Also, they paid my items for that day from largest to smallest so rather than having just 1 overdraft fee I was hit with SIX on this last occurrence!!!! (I had 3 the first time around.)
At this point I am not happy with the bank. They won't look into the possibility that their mobile banking application has a flaw.
I'm frustrated and I'm going to pull my money out and go elsewhere. If I owe a fee then I will pay the fee. I might not be happy about it, but fair is fair. However, I refuse to support this bank with fees obtained underhandedly.
This report was posted on Ripoff Report on 08/22/2012 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/TD-Bank/Northwood-New-Hampshire-03261/TD-Bank-TD-Banknorth-Overdrafts-Northwood-New-Hampshire-930967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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