I have been banking with TD Banknorth for about 10 years now. For the most part I have been pleased with the service that I have received. However in the past year I have been discusted with them.
When anyone has a checking account, or a debit card. There is a clear understanding that, if you are spending money, that it needs to be in your account. If not you will either be declined or charged a fee. I have no problem with this.
My current problem with TD Banknorth started one week ago today. I began that buisness day with a balance of $7.23.. I know not much but as a single dad with 3 jobs, I do what I can. I made a deposit of $150, I then bought groceries, and gas. The total that I spent was $94.32. Basic math says I had $157.23 in the account and I spent $94.32. One would think my balance should have been 62.91. That would be wrong. According to them my balance was $-7.09. And the following day I was charged $175.00 in fees.
In the past week I have been charged over $630.00 in fees!!
I went into my local branch to speak with someone about it. The woman that actually spoke to me was very pleasant, and kind. And, out of her control. The branch manager, who wouldn't even speak to me, offered to reverse $70. worth of charges. Thats it. And then wanted the woman that actually was talking to me mention that I was about to be charged an additional $105.
I would love to see every account holder in the bank close their accounts and see TD on the news begging for a bailout from the government to keep their doors open, and getting denied, before going out of buisness.
In the world where I live when you do buisness. You have to treat your coustomers well and if not, don't expect to have a buisness for long. The company has made some poor choices, bad investments, hired the wrong upper management, etc etc. It is not my place as an account holder to be paying for the companies mistakes.
Bangor, ME, Maine