• Report: #362819

Complaint Review: TE Performance Health, PureAcaiBerry

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  • Submitted: Thu, August 14, 2008
  • Updated: Wed, October 29, 2008

  • Reported By:BUFFALO GROVE Illinois
TE Performance Health, PureAcaiBerry
acai.performanceproductsusa.com/contact.php. Internet U.S.A.

TE Performance Health, PureAcaiBerry Debited my bank acct for $74.95 - product was cancelled upon receival Internet

*UPDATE Employee: Support

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I sent $3 (for shipping) for a free sample of PureAcaiBerry. If you did not cancel you would be shipped and billed for ongoing shipments.

I went on their website and filled out the information, including the product reference number, and cancelled the day I received the product (it was a handful of capsules).

This morning I was checking my bank account online and saw that $74.95 was debited by a company called TE Performance Health. I never heard of them, but when I googled it I got to the ripoff web site.

I emailed them again and demanded that they credit that money back immediately. I just found their phone number (if it is their phone number) and am going to call them.

Elly
BUFFALO GROVE, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/14/2008 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/TE-Performance-Health-PureAcaiBerry/internet/TE-Performance-Health-PureAcaiBerry-Debited-my-bank-acct-for-7495-product-was-cancell-362819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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