- Report: #296733
Report - Rebuttal - Arbitrate
Complaint Review: TECHON Digital
TECHON Digitalwww.TechonDigital.com Nationwide U.S.A.
TECHON Digital www.TechonDigital.com didn't fullfill my order. There products are gray grey market! BEWARE! Internet Internet
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On Jan. 02, 2008 I order a (JVC Everio GZ-MG555 5MP 30GB Hard Disk Drive Camcorder) from www.TECHONDigital.com . $389 for the camcorder and $14.90 shipping. Full price:$403.90 Order ID: 910***. The site said it would be shipped out in three days. Today, Jan. 3, 2008, I received a phone call from TECHON Digital trying to sell me many accessories. During our conversation the sales associate offered me a "US version of the camcorder I ordered." I was confused. The English only site and description page doesn't say anything about the camcorder not being English: http://www.techondigital.com/product.asp?productid=GZMG555 The associate (James: 800-958-0054 ext 201) told me that the camcorder I ordered and they were sending me is a "grey market" item. I told James that it doesn't or never stated grey market, which I never heard before, anywhere in the item description, on the website, or during the transactions, emails, or receipt. James told me the camcorder and instructions I ordered would be in Japanese. I was confused. There entire website is in English. James told me that the "hidden" policy is on their policy page. I looked over the entire website, all my transactions, all emails and couldn't find anything that stated my ordered camcorder would not be in English or the words grey market. After searching awhile, I found the words grey market hidden in their "Return Policy", not their Store Policy. James became very rude and hung up and canceled my order. What kind of scam are they running. I have copies of my order and their policy page with the words grey market only hidden in their return policy online. I even talked with management and another associate. All were rude. It was like they had this grey market conversation rehearsed.
They are using an unethical, misleading, and hidden policy to reach customers they wouldn't normally reach by listing grey market prices under all their items. TECHON Digital's management even told me they weren't an English company to attempt to avoid my reasonable arguments. I found them, via you, to be a New Jersey based company. Although my order is canceled without my permission, I still want to pay for what I ordered: http://www.techondigital.com/product.asp?productid=GZMG555. I am extremely angry with this company and its illegal and misleading way of selling merchandise. I gave them my personal contact and financial information to receive an English item as described. If anyone buys the same camcorder I did, they'll be just as angry. Please tell me what I can do.
From the many online complaints, including mine, I concluded this:
TECHON Digital , aka Digital Nerds , aka www.TECHONDigital.com , and www.TheDigitalNerds.com ... offer fake prices to reel in customers with overpriced accessories via high pressure telemarketers and then finds ways to stop the sale if the person doesn't buy any offered overprice accessories from their high pressure telemarketers that always call immediately after the order was placed. On most, not all, of their items, TECHON Digital follows through with orders that include high price accessories, but not with orders that don't. They only make money if they sell accessories. They lied to me about the grey / gray market thing. I contacted JVC. JVC doesn't sell via grey / gray market. It is either US or it is not. JVC's model numbers are also determined by country. It is a scam. This is definitely criminal. STAY AWAY FROM www.TECHONDigital.com TECHON Digital (BEWARE!) and The Digital Nerds www.TheDigitalNerds.com (BEWARE!)
This report was posted on Ripoff Report on 01/03/2008 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/TECHON-Digital/nationwide/TECHON-Digital-wwwTechonDigitalcom-didnt-fullfill-my-order-There-products-are-gray-gr-296733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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