• Report: #1055782

Complaint Review: TEP Wireless

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  • Submitted: Sun, June 02, 2013
  • Updated: Sun, June 02, 2013

  • Reported By: ostateball — Broken Arrow Oklahoma
TEP Wireless
Internet USA

TEP Wireless Did not provide product or refund Internet

*UPDATE Employee ..inside information: Tep Response

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We traveled to UK in March and had prepaid for TEP device to be picked up at Heathrow.  It was not there we we arrived and we were told that it would be delivered to our place we were staying no later than the next day.  It never arrived and no phone calls were returned while we were on our trip.  Upon our return home I have tried calling four different times and have left messages but no one returns my calls.  In addition, I have emailed their customer service but no response from them either.  We are still waiting on our $86.40 refund but at this point it only looks like we were ripped off.  DO NOT USE THIS COMPANY!!

 


This report was posted on Ripoff Report on 06/02/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/TEP-Wireless/internet/TEP-Wireless-Did-not-provide-product-or-refund-Internet-1055782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee ..inside information

Tep Response

AUTHOR: Tep - ()

Dear Customer,

We thank you for taking the time to elaborate on your experience with Tep.

Firstly, we want to sincerely apologize for the lack of response, we are in the midst of improving our customer service structure so that customers are responded to in the fastest and most effective way possible. We value our customers and we understand your frustration. We also want to apologize for the logistics error.

Currently we are working hard to improve our logistics services so that issues like this don't happen again! This includes a new customer order center, new logistics implementation software, as well as the hiring of a new logistics manager.

Again, thank you for your honest feedback. We are in the process of refunding your account as we speak.

Best regards,

Tep Customer Experience Manager

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