- Report: #941853
Complaint Review: TFM COMM
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| TFM COMM 125 sw Jackson St
TopekaInternet, Kansas United States of America |
|
TFM COMM HORRIBLE CUSTOMER SERVICE Topeka Internet, Kansas
*Consumer Comment: UNPROFESSIONAL!
*UPDATE Employee: Years of good Customer Service
*Consumer Comment: TFMComm Service
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TFM Comm has the worst customer service ever! I am required to have my car serviced every 60 due to a DUI conviction. I have to take my car to TFM Comm and pay $15.00 to have my breathalyzer switched out. It take 2 minutes and is no different than plugging in a computer monitor. The receptionist in the service department rep in the Topeka, KS location always acts like I am wasting her time and a nuisance to her. I had to wait 2 hours to have the device swapped as the technician was at lunch and she was not trained or perhaps qualified to perform such a task. After waiting to hours I went to use the restroom and saw the technician was working in the garage.
I then asked for his assistance and he changed the device.
I spoke with the company I have the breathalyzer through and was informed that was TFM Comm is the only location in town that I could have the device serviced at. So I am FORCED to return to this HORRIBLE COMPANY and put up with their HORRIBLE service!! I am a paying customer and should be treated like one!!
I then asked for his assistance and he changed the device.
I spoke with the company I have the breathalyzer through and was informed that was TFM Comm is the only location in town that I could have the device serviced at. So I am FORCED to return to this HORRIBLE COMPANY and put up with their HORRIBLE service!! I am a paying customer and should be treated like one!!
This report was posted on Ripoff Report on 09/15/2012 10:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TFM-COMM/TopekaInternet-Kansas-66603/TFM-COMM-HORRIBLE-CUSTOMER-SERVICE-Topeka-Internet-Kansas-941853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
UNPROFESSIONAL!
AUTHOR: tommy777 - (United States of America)
SUBMITTED: Tuesday, January 08, 2013
I have never read such a unprofessional rebuttal. I understand there is 2 sides to every story, but what happened to "the customer is always right"? The fact is that there is an unsatisfied customer out there who is not happy. TFM Comm clearly pointed blame at this unhappy customer over and over.
I think it is clear there is a manager employed at TFM Comm who should not be handling customer relations.
Just another consumers opinion.
I think it is clear there is a manager employed at TFM Comm who should not be handling customer relations.
Just another consumers opinion.
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What's this? #2 UPDATE Employee
Years of good Customer Service
AUTHOR: Manager - (United States of America)
SUBMITTED: Thursday, November 15, 2012
I am sorry you had a bad experience at our shop. Intoxalock should have informed you to call and make an appointment for your switch out. We have several technicians on staff, however, they work by a schedule, according to our customer demands, and are out of our building on a daily basis.
My understanding of this particular day, you showed up here with no appointment. My service coordinator states that she was courtious and attentive to your needs. All of our technicians were out in the field working on other customer equipment. We had no one in the shop to perform your switch out.
My co-ordinator states that you wanted to wait, instead of scheduling a time. 45 minutes later, as a Technician returned to the shop and clocked in, you walked up to him at the time clock, and asked him to change out your equipment. The first time you came to our office, it was after hours, and my understanding is, you pounded on the door, wanting someone to change it out right then and there.
I feel that is is your responsibility to call and schedule an appointment. Had this happened, I am sure your experience would have been satisfactory. We have been in business over 60 years, and Customer Satisfaction is something we take seriously.
We have thousands of customers all over NE Kansas who can attest to this fact. I have worked for TFMComm for over 18 years, and I can assure you, that we are NOT a horrible company. We cherish our customers and strive to make their experience with us, a more than satisfactory experience.
Please give us another try, and call to schedule your next Intoxalock. I can assure you, that if you schedule the switch out, we will have a technician here and ready to do the job.
My understanding of this particular day, you showed up here with no appointment. My service coordinator states that she was courtious and attentive to your needs. All of our technicians were out in the field working on other customer equipment. We had no one in the shop to perform your switch out.
My co-ordinator states that you wanted to wait, instead of scheduling a time. 45 minutes later, as a Technician returned to the shop and clocked in, you walked up to him at the time clock, and asked him to change out your equipment. The first time you came to our office, it was after hours, and my understanding is, you pounded on the door, wanting someone to change it out right then and there.
I feel that is is your responsibility to call and schedule an appointment. Had this happened, I am sure your experience would have been satisfactory. We have been in business over 60 years, and Customer Satisfaction is something we take seriously.
We have thousands of customers all over NE Kansas who can attest to this fact. I have worked for TFMComm for over 18 years, and I can assure you, that we are NOT a horrible company. We cherish our customers and strive to make their experience with us, a more than satisfactory experience.
Please give us another try, and call to schedule your next Intoxalock. I can assure you, that if you schedule the switch out, we will have a technician here and ready to do the job.
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What's this? #3 Consumer Comment
TFMComm Service
AUTHOR: Wilma - (United States of America)
SUBMITTED: Wednesday, November 07, 2012
I have been working with TFMComm for my interlok device also. I've always received the best customer service! From the first call to schedule my appointment and the day of my appointment. They have me in and out in 15 mins. It's hard to find good service like that!
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