• Report: #803653

Complaint Review: TFP International

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  • Submitted: Thu, December 01, 2011
  • Updated: Thu, December 01, 2011

  • Reported By: James — Cedar Falls Iowa United States of America
TFP International
Box 322 Collierville, Tennessee United States of America

TFP International They will not honor their warranty. Collierville, Tennessee

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I ordered 2 remanufactured ink cartridges on 10/26/11 for a total of $34.98 from TFP International in Collierville, TN. When I installed them they would only print green photos. I found there was no magenta ink in both the cartridges.

I contacted TFP to seek a replacement and they responded by telling me that it was an ink flow problem and I should wet a paper towel, place the ink cartridge face down for 5 to 10 minutes and that would start the ink flowing. Which I did 3 times but to no avail. So I send off another e-mail requesting a RMA to return the ink for replacement. I never heard from them again.

I have been e-mailing and calling them every day for 2 weeks for them to honor their warranty, but no response. Calling, all I get is a recording to leave a message.


This report was posted on Ripoff Report on 12/01/2011 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/TFP-International/Collierville-Tennessee-38027/TFP-International-They-will-not-honor-their-warranty-Collierville-Tennessee-803653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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