• Report: #137009

Complaint Review: TGEC Communications

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  • Submitted: Thu, March 31, 2005
  • Updated: Mon, September 11, 2006

  • Reported By:Van Nuys California
TGEC Communications
http://www.myfreechoice.com San Mateo, California U.S.A.

TGEC Communications, Free Choice Communications ripoff, dishonest, fradulent billing, customer service rude, failed to return calls, refusal to be connected to management, refusal to respond San Mateo California

*UPDATE Employee: Response from Free Choice to Compalint by Rocky

*UPDATE Employee: Response from Free Choice to Compalint by Rocky

*UPDATE Employee: Response from Free Choice to Compalint by Rocky

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Contracted phone service through Free Choice Communications. I was Advised at the time that it would take 3 days to transfer service. After 5 days service was not transferred; contacted the company and spoke to Adnous in the customer service department who advised that it could be wiring and that would cost $90.00 but if no rewiring was necessary the $90.00 would be credited to my account.

Adonus scheduled a technician to come out and check the lines, which were in working order because I had service with another company. The technician advised that the lines were fine and in working order no need for rewiring. He just had to contact his office to activate the service.

Upon contacting the company regarding my refund of $90.00 since it was not a wiring problem, I was put on hold for extended periods of time with no response. I sent a letter to the Customer Service Manager, Angela with no response. I then sent a letter to the General Manager, Michael Shaw who also ignored my letters.

To date I have not received a response regarding this matter and I have been sending letters and calling for over 4 months.

Rocky
Van Nuys, California
U.S.A.

This report was posted on Ripoff Report on 03/31/2005 05:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/TGEC-Communications/San-Mateo-California-94403/TGEC-Communications-Free-Choice-Communications-ripoff-dishonest-fradulent-billing-cust-137009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response from Free Choice to Compalint by Rocky

AUTHOR: John - (U.S.A.)

To Whom It May Concern:

Regarding Customer Ms. Rocky- claim filed: 3/31/2005:

We regret that Ms. Rocky had an unfortunate experience with Free Choice Communications. However we would like to make a couple points clear.

1. Free Choice Communications is under new management. Free Choice was acquired on 6/1/2006 by Pacific Centrex Services, an established and reputable local exchange carrier. While we do not have control over what happened prior to the acquisition, we take our reputation and integrity very seriously.
2. The records we do have dating from the customer's time with Free Choice indicate that the customer experienced technical problems and the company sent out a repair technician to her house. The customer was charged a standard technician fee as she did not have Wire-Protection insurance. Please note that the customer did receive free voicemail and a fifth month free under the terms of her service with Free Choice. Also refunds in the amount of $57.91 were issued to the customer. We do show that the customer also charged back $31.40 from her final bill causing Free Choice to incur a $25.00 Bank fee regarding this transaction.

Also please note that we have attempted to contact Ms. Rocky in to attempt resolve this issue. However, the telephone number in our records has been disconnected. We are therefore unable to reach Ms. Rocky. However, if Ms. Rocky would like to discuss this matter further we would be happy to do so. We can be contacted at 818-623-2300 x1189.

Pacific Centrex Services/Free Choice Communications would greatly appreciate that you update or append our rebuttal to the customer complaint. We have followed our company's protocol in such situations. While we have been unable to reach the customer, we are more than willing to discuss resolving this matter if the customer so wishes.


Thank you,
John Klass
Free Choice
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#2 UPDATE Employee

Response from Free Choice to Compalint by Rocky

AUTHOR: John - (U.S.A.)

To Whom It May Concern:

Regarding Customer Ms. Rocky- claim filed: 3/31/2005:

We regret that Ms. Rocky had an unfortunate experience with Free Choice Communications. However we would like to make a couple points clear.

1. Free Choice Communications is under new management. Free Choice was acquired on 6/1/2006 by Pacific Centrex Services, an established and reputable local exchange carrier. While we do not have control over what happened prior to the acquisition, we take our reputation and integrity very seriously.
2. The records we do have dating from the customer's time with Free Choice indicate that the customer experienced technical problems and the company sent out a repair technician to her house. The customer was charged a standard technician fee as she did not have Wire-Protection insurance. Please note that the customer did receive free voicemail and a fifth month free under the terms of her service with Free Choice. Also refunds in the amount of $57.91 were issued to the customer. We do show that the customer also charged back $31.40 from her final bill causing Free Choice to incur a $25.00 Bank fee regarding this transaction.

Also please note that we have attempted to contact Ms. Rocky in to attempt resolve this issue. However, the telephone number in our records has been disconnected. We are therefore unable to reach Ms. Rocky. However, if Ms. Rocky would like to discuss this matter further we would be happy to do so. We can be contacted at 818-623-2300 x1189.

Pacific Centrex Services/Free Choice Communications would greatly appreciate that you update or append our rebuttal to the customer complaint. We have followed our company's protocol in such situations. While we have been unable to reach the customer, we are more than willing to discuss resolving this matter if the customer so wishes.


Thank you,
John Klass
Free Choice
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#3 UPDATE Employee

Response from Free Choice to Compalint by Rocky

AUTHOR: John - (U.S.A.)

To Whom It May Concern:

Regarding Customer Ms. Rocky- claim filed: 3/31/2005:

We regret that Ms. Rocky had an unfortunate experience with Free Choice Communications. However we would like to make a couple points clear.

1. Free Choice Communications is under new management. Free Choice was acquired on 6/1/2006 by Pacific Centrex Services, an established and reputable local exchange carrier. While we do not have control over what happened prior to the acquisition, we take our reputation and integrity very seriously.
2. The records we do have dating from the customer's time with Free Choice indicate that the customer experienced technical problems and the company sent out a repair technician to her house. The customer was charged a standard technician fee as she did not have Wire-Protection insurance. Please note that the customer did receive free voicemail and a fifth month free under the terms of her service with Free Choice. Also refunds in the amount of $57.91 were issued to the customer. We do show that the customer also charged back $31.40 from her final bill causing Free Choice to incur a $25.00 Bank fee regarding this transaction.

Also please note that we have attempted to contact Ms. Rocky in to attempt resolve this issue. However, the telephone number in our records has been disconnected. We are therefore unable to reach Ms. Rocky. However, if Ms. Rocky would like to discuss this matter further we would be happy to do so. We can be contacted at 818-623-2300 x1189.

Pacific Centrex Services/Free Choice Communications would greatly appreciate that you update or append our rebuttal to the customer complaint. We have followed our company's protocol in such situations. While we have been unable to reach the customer, we are more than willing to discuss resolving this matter if the customer so wishes.


Thank you,
John Klass
Free Choice
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