- Report: #454653
Report - Rebuttal - Arbitrate
Complaint Review: TGM Digital, Inc. ,Supacam
TGM Digital, Inc. ,Supacam360 Mobil Ave. Suite 102-A, Camarillo, California 93010 Santa Monica, California U.S.A.
TGM Digital, Inc. ,Supacam, Supacam technical support does not exist! Camarilla, Santa Monica California
I have now purchased my second one, without checking out or questioning this company. The camera arrived and I immediately began taking videos. I began noticing some background noise in all the videos. It sounded like an old 8-Track tape, without its tape dragging across the rollers.
Still not expecting any problem, I attempted to contact Supacam technical support. I sent multiple messages to their main phone number and their technical support phone number. I sent several e-mails. It has been over a week and not one reply from any of these. I have even called them multiple times in a row. No human ever answers the phone. It always goes to voice mail.
They have a limited return policy; requiring the customer to obtain a Return Material Authorization (RMA) from them, prior to returning an item. Since I am unable to reach anyone, I am reluctant to return the camera, as I don't want to be without the camera AND the money.
At this point, I am disappointed and frustrated at this company for treating any customer, much less a return customer, this way. As I said before, I never gave it a second thought when it came to making a second purchase with them. However, if they do not resolve this, I will make it a point to get the word out about their nonexistent customer service.
This report was posted on Ripoff Report on 05/23/2009 07:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/TGM-Digital-Inc-Supacam/Santa-Monica-California-90404/TGM-Digital-Inc-Supacam-Supacam-technical-support-does-not-exist-Camarilla-Santa-Mon-454653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.