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  • Report: #46894

Complaint Review: THE DISNEY MOVIE CLUB

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  • Submitted: Tue, February 25, 2003
  • Updated: Thu, July 21, 2011

  • Reported By:STAFFORD Virginia
THE DISNEY MOVIE CLUB
PO Box 8023 Menasha, Wisconsin U.S.A.

THE DISNEY MOVIE CLUB rip-off Menasha Wisconsin

*UPDATE Employee: Disney Movie Club Member Advocate

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YES I WAS ON THERE WEBSITE AND WAS LOOKING AT THERE

VIDEOS AND WENT TO SEE HOW MUCH SOME VIDOS WOULD BE IF I

DECIDED THAT I WANTED THEM. WELL WHEN I WENT TO GET THE

PRICE THE ORDER WENT STRAIGHT THROUGH. SINCE I ORDERED

FROM THEM BEFORE THEY KEPT MY CC INFO ON FILE. WITHOUT

LETTING ME KNOW THAT THEY WERE GOING TO. SO I CALLED TO

CANCEL THE ORDER 10 MINUTES AFTER I PLACED IT AND THWY

SAID IT WASN'T IN THERE SYSTEM. SO I CALLED BACK EVERY

HOUR ON THE HOUR TO CANCEL IT AND THEY KEPT TELLING ME

IT WASN'T IN THERE SYSTEM. I CALLED THEM ABOUT 15 TIMES

THAT DAY. THE LAST PERSON I SPOKE TO SAID THAT THEY

WOULD CANCEL IT AS SOON AS IT COMES IN THERE SYSTEM.

WELL THE NEXT MORNING I CALLED TO SEE IF IT WAS CANCELED

AND THE REP TOLD ME SHE COULDN'T CANCEL IT BECAUSE IT

WAS AT THE WAREHOUSE AND I WAS GOING TO GET CHARGED FOR

IT. I WAS VERY PISSED OFF AND ASKED TO SPEAK TO HER SUP.

AND THE SUP WAS VERY RUID AND TOLD ME THAT THE PRODUCT

WAS GOING TO GET SHIPPED OUT AND IF I DIDN'T WANT IT

THEN I NEED TO WRITE RETURN TO SENDER ON THE PACKAGE AND

SEND IT BACK. AND WHEN THEY RECIEVE OR IF THEY RECIEVE

IT BACK THEN THERE CREDIT ME BACK MY MONEY. AND THATS

ALL SHE WOULD DO FOR ME. WELL I RECIEVED THE PACKAGE

THREE DAYS LATER AND DID AS SHE SAID. WELL ITS BEEN

ABOUT 3 WEEKS AND SUPPOSEABLY THEY HAVEN'T RECEIVED IT

BACK. AND STILL WON'T GIVE ME A CREDIT. AND THERE ASLO

TELLING ME KNOW THAT WHEN THEY DO RECIEVE IT BACK THEY

WONT GIVE ME THE FULL $103.65 BACK THAT THERE TAKE AT

LEAST $20 OFF FOR SHIPPING. AND I SAID THATS NOT WHAT I

WAS TOLD IN THE FIRST PLACE AND THE REP SAID OH WELL

THATS WHAT IS GOING TO HAPPEN IF YOU WANT A CREDIT BACK.

AND I ASKED HER TO TAKE MY CC INFO OFF FILE AND SHE TOLD

ME THAT THEY WONT. SO I WOULD BE VERY CAREFUL WITH THIS

COMPANY IF YOUR ALREADY ORDERING FROM THEM OR EVER DO.

JUST BE CAREFULL.....

Kendra
STAFFORD, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/25/2003 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/THE-DISNEY-MOVIE-CLUB/Menasha-Wisconsin-54952-8023/THE-DISNEY-MOVIE-CLUB-rip-off-Menasha-Wisconsin-46894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Disney Movie Club Member Advocate

AUTHOR: Disney Movie Club Member Advocate - (United States of America)

Kendra,
I regret you had a bad experience with the Disney Movie Club.  I would like to help resolve your concern.  I need more information please.  Please email me at memberadvocate@movieclubinfo.com or give me a call at 800-459-7002 with your full name and address.  I can fix this for you.  I look forward to hearing from you.
Priscilla
Member Advocate
Disney Movie Club
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