- Report: #46894
Report - Rebuttal - Arbitrate
Complaint Review: THE DISNEY MOVIE CLUB
THE DISNEY MOVIE CLUBPO Box 8023 Menasha, Wisconsin U.S.A.
THE DISNEY MOVIE CLUB rip-off Menasha Wisconsin
*UPDATE Employee: Disney Movie Club Member Advocate
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VIDEOS AND WENT TO SEE HOW MUCH SOME VIDOS WOULD BE IF I
DECIDED THAT I WANTED THEM. WELL WHEN I WENT TO GET THE
PRICE THE ORDER WENT STRAIGHT THROUGH. SINCE I ORDERED
FROM THEM BEFORE THEY KEPT MY CC INFO ON FILE. WITHOUT
LETTING ME KNOW THAT THEY WERE GOING TO. SO I CALLED TO
CANCEL THE ORDER 10 MINUTES AFTER I PLACED IT AND THWY
SAID IT WASN'T IN THERE SYSTEM. SO I CALLED BACK EVERY
HOUR ON THE HOUR TO CANCEL IT AND THEY KEPT TELLING ME
IT WASN'T IN THERE SYSTEM. I CALLED THEM ABOUT 15 TIMES
THAT DAY. THE LAST PERSON I SPOKE TO SAID THAT THEY
WOULD CANCEL IT AS SOON AS IT COMES IN THERE SYSTEM.
WELL THE NEXT MORNING I CALLED TO SEE IF IT WAS CANCELED
AND THE REP TOLD ME SHE COULDN'T CANCEL IT BECAUSE IT
WAS AT THE WAREHOUSE AND I WAS GOING TO GET CHARGED FOR
IT. I WAS VERY PISSED OFF AND ASKED TO SPEAK TO HER SUP.
AND THE SUP WAS VERY RUID AND TOLD ME THAT THE PRODUCT
WAS GOING TO GET SHIPPED OUT AND IF I DIDN'T WANT IT
THEN I NEED TO WRITE RETURN TO SENDER ON THE PACKAGE AND
SEND IT BACK. AND WHEN THEY RECIEVE OR IF THEY RECIEVE
IT BACK THEN THERE CREDIT ME BACK MY MONEY. AND THATS
ALL SHE WOULD DO FOR ME. WELL I RECIEVED THE PACKAGE
THREE DAYS LATER AND DID AS SHE SAID. WELL ITS BEEN
ABOUT 3 WEEKS AND SUPPOSEABLY THEY HAVEN'T RECEIVED IT
BACK. AND STILL WON'T GIVE ME A CREDIT. AND THERE ASLO
TELLING ME KNOW THAT WHEN THEY DO RECIEVE IT BACK THEY
WONT GIVE ME THE FULL $103.65 BACK THAT THERE TAKE AT
LEAST $20 OFF FOR SHIPPING. AND I SAID THATS NOT WHAT I
WAS TOLD IN THE FIRST PLACE AND THE REP SAID OH WELL
THATS WHAT IS GOING TO HAPPEN IF YOU WANT A CREDIT BACK.
AND I ASKED HER TO TAKE MY CC INFO OFF FILE AND SHE TOLD
ME THAT THEY WONT. SO I WOULD BE VERY CAREFUL WITH THIS
COMPANY IF YOUR ALREADY ORDERING FROM THEM OR EVER DO.
JUST BE CAREFULL.....
This report was posted on Ripoff Report on 02/25/2003 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/THE-DISNEY-MOVIE-CLUB/Menasha-Wisconsin-54952-8023/THE-DISNEY-MOVIE-CLUB-rip-off-Menasha-Wisconsin-46894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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