- Report: #465978
Report - Rebuttal - Arbitrate
Complaint Review: THE GROCERY GAME, INC
THE GROCERY GAME, INCTHEGROCERYGAME.COM Internet U.S.A.
THE GROCERY GAME, INC LIES BY OMISSION AND WILL NOT PROVIDE REFUND FOR CANCLED ACCOUNT Internet
*Author of original report: The Fact Remains
*UPDATE Employee: Absolute Misunderstanding
* : Cancel anytime does not imply refund
* : "You may cancel at any time"
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SO I signed up for their $1 four week trial to see what all the fuss is about. I found during my 4 week trial that I'm finding most of the same information for free online by spending the same amount of time simply reading blogs geared towards sharing this information.
My trial period ended last Friday June 26 at 1am. I missed my end date due to our busy schedules and signed in Sunday, June 28th to cancel my account expecting a partial refund of the $35 I was charge on Friday. I assumed they would prorate my usage for the 2 days that I was late in canceling my account. After all in their words, *You may cancel at any time*.
Instead I find out that they will not refund any of my payment and my account WILL NOT be canceled until August 21st, eight weeks from now.
Now, I may be a simpleton, but they do state, as they say, quite clearly in plain text, not fine print that *You may cancel at any time* and to me that means I can cancel today, tomorrow, or next Tuesday and be reembursed for any future services that have already been charged to me.
Well, no such luck. They refuse to help me with any sort of refund, though they have not posted their policies any where on their site nor have they sent me a copy of my original agreement. In fact they refuse to discuss it. They take the stance that I did not cancel by the end of the billing cycle, so I am obligated to maintain membership until the end of the this billing cycle. EVEN THOUGH THEY CLEARLY STATE *You may cancel at any time* !!
I write this note to share my experience with you, so that you may avoid the frustration that I am dealing with. I think it is misleading for a company to say *You may cancel at any time*, but not have policies that support that claim. In fact, I do consider it lying, by omitting the facts that you may 'schedule' your cancelation at any time, but are acutally LOCKED IN for an eight week period and WILL be charged for the FULL eight week period regardless of whether or not you require the services any longer. If they would have made this policy clear I would concede that I don't have a leg to stand on, but their policies are NOT CLEAR and are NOT ACCESSABLE, leaving me and many others feeling cheated.
This report was posted on Ripoff Report on 06/29/2009 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/THE-GROCERY-GAME-INC/internet/THE-GROCERY-GAME-INC-LIES-BY-OMISSION-AND-WILL-NOT-PROVIDE-REFUND-FOR-CANCLED-ACCOUNT-Int-465978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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