• Report: #873108

Complaint Review: THE MAYAN PALACE Resort

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  • Submitted: Tue, April 24, 2012
  • Updated: Thu, February 21, 2013

  • Reported By: Ravindra&Panna — Montreal Quebec Canada
THE MAYAN PALACE Resort
Km.48 Carr.Fed.Cancun-Playa de Carmen 77710 Playa de Carmen - Cancun, Mexico, Select State/Province United States of America

THE MAYAN PALACE Resort THE MAYAN PALACE, Timeshare RIP-OFF! TOTAL SCAM! The sales reps at the MAYAN PALACE, TOTALLY LIED TO US about what we were buying. Playa de Carmen - Cancun, Mexico, Other

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Author of original report: RETRACTION OF MY POST

*Author of original report: Retracting my Complaint about the MAYAN PALACE Resorts. Customer Service Has Been Very Helpful.

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Today`s Date: April 24, 2012.  I returned to Canada on April 21st, 2012 from my Vacation in Mexico. I made the purchase of this time share on April 15th, 2012. I Contacted the Mayan Palace on April 23rd, 2012 to Rescind-Cancel my Timeshare.

BEWARE OF THE MAYAN PALACE or THE MAYAN RESORTS GROUP

I am currently in disputes with the Mayan Palace in order to cancel my Timeshare that I purchased while I was staying there and after going into one of their sales presentations. I purchase the time share on the 15th of April 2012 and after reviewing the contact once I got back to Canada, I noticed that everything they mentioned to me in the sales presentation was a lie and not stipulated in the actual contract. These Sales people will tell you whatever you need to hear for them to sell you their worthless timeshare units. When I contacted them to rescind-cancel my agreement, they were very aggressive on the phone and claimed that I cannot cancel as I have passed my 5 business day limit for cancellation (even though I called on the 6th business day) and claimed that I was now liable for the full amount and that cancellation was out of the question, even though we just bought the time share and have not even used it as yet. I asked if they had a cancellation policy considering that we have not even used the time share, all we did was leave a down payment and they claimed that not only will I not get back my down payment (almost $4000.00 usd) but I would have to commit and pay for the entire agreement. I am contenting this all the way and will not quit! I can`t believe the people who are in on this can even sleep at night soundly. And after doing some research online I noticed that there are hundreds of people that have been ripped off by the Mayan Palace and the Mayan Group, many of them senior citizens or Immigrants who paid way more than they should have and often these people do not have the energy or know how to get help or the money for recourse. That is who they try to target. Their sales staff is all about the high pressure sales tactics and if that was not bad enough or if that can`t convince a potential buyer or `sucker`, they will just flat out lie to you!

After reviewing my contract I noticed that our Sales Representatives (Veronique was the sales representative and Jeff her Supervisor) had completely Lied to us and Misinformed us about what we were buying. I cannot believe that everything we were told turns out to be NOT TRUE. After going over my contract with my son and doing extensive research on the internet, I am horrified to find out all of this negative information about the Mayan Palace and the Mayan Group in general. It has also come to my knowledge that the Mayan Group in particular has been known to use deceptive sales practices, by misinforming and out right lying to their potential members in order for them to buy time shares, the same way that Veronique and Jeff had lied to my wife and I.

THE SCAM:

We were told if we purchased 3 units, that the Mayan Palace would rent out our two units for the three weeks each resulting in an annual income of $5400.00 per year. They even said that" you can consider this a guaranteed annual income". The break down as they explained was that they would guarantee 100% that they would rent out the two units for $2700.00 usd each to their paying guests (each studio unit for $1000.00 usd for the 3 weeks and each 1 bedroom suite for $1700.00usd for 3 weeks) The repeatedly told us that not only was this a great idea for vacationing but also a great investment opportunity and that we would clearly see our return on investment within 5 years. They also claimed that most owners upgrade after 5 years because they have already made their investment back from the income that they get, when the Mayan Palace rents out your units. After speaking with a few other disgruntled members of the Mayan Palace, I learned that they do not rent out your rooms. In fact they offer no guarantee at all to rent out your rooms. They just tell you that they guarantee it in their sales presentation but when it comes to sign the contract (after reviewing my contract) I noticed everything that they had mentioned to me about the timeshare was not stipulated in writing. That means these guys will tell you anything you need to hear but their promises are not in the contract. Matter of fact the contact often totally contradicts everything we were told in the sales presentations.

Veronique and Jeff also said that due to the high demand of the Mayan Palace, each week that we purchased at the Mayan Palace, when traded with an exchange company such as CGI and SFX (these were the ones they specifically mentioned), etc. we would in return receive two weeks guaranteed. They also said using these exchange companies we would be able to travel the world including high demand locations such as New York, Paris, London Tokyo with no problem and no additional charges. Again they lied to us completely. Conveniently they did not mention anything about additional cost when dealing with CGI, SFX and other exchange companies. They mentioned nothing to us about any membership fees or exchange fees. They clearly told us that all we had to do was pay for the usage fee of $465.00 usd per week if we were to exchange, ( the same amount that we would pay if we claimed our weeks at the Mayan Palace, usage fee: $465.00 usd per week) and nothing else.

Veronique and Jeff also claimed that through our membership we would have discounted rates (50% off) on major sporting events around the world as long as they were Major League Sporting events. They even used example such as NFL Football, FIFA Soccer, and any Major Cricket or Rugby Leagues. Again this is a lie and totally false. Veronique and Jeff also promised that our membership would get us special discount (up to 50% off) on cruise ships and air fare through certain airlines. Again this was a lie and totally false.

My son was in Mexico also about two weeks before I visited and he also attended the sales presentation (on the date of March 30th, 2012) at the Mayan Palace. He spoke with a Sales representative or Supervisor named Kate, a Brazilian woman, who also promised him the exact same things. He was told how this was not only a timeshare for vacationing purposes but also an investment opportunity. He was also told that the Mayan Palace would rent out two units for him resulting in an income of $5400.00 in total for his two full units and he could keep one of the units for himself and should he want to travel to different destination points, then again he would receive double the weeks when trading in his Mayan Palace weeks through companies such as CGI and SFX. Even then they failed to mention the addition membership and exchange costs. They also told him that they could only offer him this deal on that day and that the offer would not be valid anymore, which is another pressure tactic they use, so that you don`t have time to do research on their company. Fortunately my son does not have the money to buy such timeshares so he did not make any purchase however he did take the presentation and he recalls everything that they said and clearly they lied to him exactly the way Veronique and Jeff had lied to me.

You can checkout other websites such as this one and or Google search for `Mayan Palace` or Mayan Palace Timeshare Scam and you will read several horror stories similar to this one if not worse. The Mayan Palace is listed in the top 3 of timeshare scams on timesharescam.com. I will not stop disputing this agreement. If anyone else has had similar problems please feel free to post a reply. Thank you.


This report was posted on Ripoff Report on 04/24/2012 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/THE-MAYAN-PALACE-Resort/Playa-de-Carmen-Cancun-Mexico-Select-StateProvince-/THE-MAYAN-PALACE-Resort-THE-MAYAN-PALACE-Timeshare-RIP-OFF-TOTAL-SCAM-The-sales-reps-at-873108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: LauDiaz - ()

We were also scammed with a Mayan Palace Timeshare. They claim they don't misrepresent themselves. Yet the promises and the drinks ease you into signing. Once you've done that, you are screwed. Through all the other initials on your contract, you realize you initialled, that they don't misrepresent themselves. Now you are up the creek. We had 2 timeshares they claimed that Alliance marketing would sell for us in 3 months max. We would recoup the money we paid at the Grand Luxxe and would net out ahead of the game. Well 15 months later, I am out $30k and I still have the original timeshares. I have also not heard a word from Alliance marketing in several months. Plus I found out they are a marketing group, thus not legally allowed to sell. I have had to take a 2nd mortgage out on my house. All the answers I have seen from the Mayan on various websites show they are not at all interested in helping out. Do they not have a concious?

 

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#2 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: SteBow - ()

I had a horrible experience at Mayan Palace!! Not only was the presentation 3 hours (promised 90 minutes), but they DID NOT give us what they promised for going. They offered a 4 night paid vacation, and we got NOTHING. We received what looks like a gift card, and they told us we would just need to call the number on the back to book. When we got back to home and called it was NOTHING. Not a vacation, not a discount for a vacation.....NOTHING.

We called and emailed Mayan Palace, and they did nothing about it. They gave us an email address, which we have never got a return email on yet. (several tries). The people on the phone say that is the only way to be helped... they are unwilling to help Many people have been scammed out of money for attending a Mayan Palace timeshare presentation, so it could have been worse. I've been to other legit timeshare presentations, but this one scarred me. DO NOT GO....and if you do, be prepared for some super hard selling. They will change people on you 5 times before you can claw your way out of there.

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#3 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: ThomasR - ()

We were also scammed with a Mayan Palace Timeshare. They claim they don't misrepresent themselves. Yet the promises and the drinks ease you into signing. Once you've done that, you are screwed. Through all the other initials on your contract, you realize you initialled, that they don't misrepresent themselves. Now you are up the creek. We had 2 timeshares they claimed that Alliance marketing would sell for us in 3 months max.

We would recoup the money we paid at the Grand Luxxe and would net out ahead of the game. Well 15 months later, I am out $30k and I still have the original timeshares. I have also not heard a word from Alliance marketing in several months. Plus I found out they are a marketing group, thus not legally allowed to sell. I have had to take a 2nd mortgage out on my house. All the answers I have seen from the Mayan on various websites show they are not at all interested in helping out. Do they not have a concious? 

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#4 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: RoseW - (United States of America)

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them.Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they dont let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. I know a company called Mexican Timeshare Solutions that can give you a free consultation on your issue, this is their website:

http://www.timesharescam.com/
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#5 Author of original report

RETRACTION OF MY POST

AUTHOR: Ravindra&Panna - (Canada)

Again, I would like to retract my first posting. We have been in contact with the customer service of the Mayan Group and I have to say they have been very pleasant and helpful.  After Speaking with Christian, we also spoke with a gentleman named Carlos who understood our troubles and was very polite. We were able to come to an amicable settlement. It's unfortunate that all of this occurred however I'm glad that we were able to work this out with Christian and Carlos with the Mayan Group. And to be totally honest, the reason we bought the timeshare impulsively in the first place is because we really enjoyed our stay at the Mayan Palace Resort. It is a great place and after speaking with a few timeshare owners, most have told us that the Mayan Resorts are probably the best in Mexico. Again I would like to state that I am retracting my original posting, and I'm glad to report that we were able to work out an amicable settlement with the Mayan Group.
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#6 Author of original report

Retracting my Complaint about the MAYAN PALACE Resorts. Customer Service Has Been Very Helpful.

AUTHOR: Ravindra&Panna - (Canada)

I have been in contact with the billing department of the Mayan Palace and the Member Services department of Vidanta. A gentleman named Christian had contacted me yesterday in regards to our dispute. He was very nice and understanding of our situation and we were able to come to an amicable resolution. I'm glad that Christian helped us out with our situation. I would like to retract my earlier post. Thank you.
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