- Report: #613636
Report - Rebuttal - Arbitrate
Complaint Review: THE PARTY RIDE - A1 QUALITY LIMOUSINE CO
THE PARTY RIDE - A1 QUALITY LIMOUSINE CO1208 Suffolk Avenue Internet United States of America
THE PARTY RIDE - A1 QUALITY LIMOUSINE CO A-1 Limousine Service Deceptive Business Practices-Bait and Switch, Internet
The bus was not what I requested, and as I inspected the inside along with other parents it became a nightmare, the first thing we noticed was a putrid smell of waste product coming from the bathroom, ther was no running water to wash hands, cigarette burns in the sink, the toilet did not flush, there was something wrong with the light in the bathroom, the bus over all condition inside was dirty, there was no big screen tv as promised, the stereo speakers were crackling, there was no toilet paper or hand towels, the air conditioner or fan cover in the ceiling was missing,but the most disgusting aspect was the smell like we were standing inside a giant porta potty. Despite my several calls to The Party Ride, and after being placed on hold at least 3 times with no responding back, we had no choice than to spray lysol and perfume and let the kids leave since they only had a small window to get to their prom before not being able to enter, and the ride was approx. 1 hr, 15 min.
My last phone call to party ride was not returned as I wanted to have them send another bus to the prom location so the kids could finish the rest of their 12 hr. rental without that horrid smell, the bus driver Eric did agree with me that this would not be acceptable to even he. My daughter called me on the way to the prom, she was gagging from the smell along with other kids, and she was crying because her experience was ruined and was very disappointed along with myself over the incredibly deplorable conditions on this bus. The Party Ride portrays such a beautiful website with promises of luxurious buses, and great customer service, the service we received was far from luxurious and more like a bad dream. Myself and the other parents work hard for our money shouldn't we expect what we were pitched? I'd like to put the owner and his staff on that bus that the 30 kids had to ride on and see how they would react. We want our money back since we can't give our kids their special night back, all we received for our money was tears, and frustration. Shame on The Party Ride I can only hope along with the kids and their parents that one day they'll be out of business because they certainly don't know the meaning of making dreams come true, and they certainly don't know what customer service is they are greedy and self-serving, I hope no one treats their children the way they treated ours.
This report was posted on Ripoff Report on 06/12/2010 09:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/THE-PARTY-RIDE-A1-QUALITY-LIMOUSINE-CO/internet/THE-PARTY-RIDE-A1-QUALITY-LIMOUSINE-CO-A-1-Limousine-Service-Deceptive-Business-Practice-613636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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