I discovered that two different accounts had been opened at Home Depot, One with my husband's information and another with mine (both for $10,000). I called to close the accounts, put the fraud alerts and, disputed the accounts with the bureaus. However, what has made this a true rip off is the attitude of the "Customer Service" and Fraud Center people at Home Depot Card Services.
After asking us the same questions time and time again to verify that we are who we say we are, they inform us that they can not release information such as the address they mailed the cards to or where the bills were being sent. They did not seem to be so cautious when they opened the accounts in our names! It took 6 calls to get them to give me the correct number to the Fraud Center!
It took 5 others to find out that they had lied to me when they stated that they had sent the fraud affidavit (a blank piece of paper that can take 7 to 14 days to reach us). What takes 7 to 14 days in the mail anymore? I could have driven there and picked it up in less time!!!! To top it off I find out today that the affidavit and other verification information may have been mailed to the mailing address used by the perks (I must be in the Twilight ZONE!!!).
After everything and 14 phone calls later, I am still at the same point where I started. I can't even file a police report because I do not have the affidavit. I even contacted the store where my husband's card application was completed. Their head of security promised to help. I never heard back from them either!!!!
I know very little about what has happened but what I do know is that Home Depot will open an account in anyone's name with minimal information so BEWARE!!!!!
Flushing, New York