- Report: #1138494
Report - Rebuttal - Arbitrate
Complaint Review: THRIFTY CAR RENTAL
THRIFTY CAR RENTAL "Bait and Switch" practices Frankfurt, Germany Nationwide
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Thrifty Car Rental "Bait and Switch" Ripoff.
Recently, my wife and I pre-arranged on line to rent an automobile from Thrifty Car Rental to use on our vacation trip to Germany. When we arrived at the Frankfurt Airport and presented our pre-rental agreement to Ms. Nicki, the representative of Thrifty Car Rental at that airport, she refused to abide by the wording of the pre-rental agreement. She said that, if we wanted to rent the car, we would be obligated to buy Loss Damage Waiver (LDW) and Theft Protection(TP) insurance coverages, both of which our pre-rental agreement with Thrifty had declared were "optional at the counter" coverages, depending on whethere or not we already had these coverages through our Gold "World" Master Card (which we did). The Thrifty LDW and TP coverages would increase our rental cost for the car we had reserved from the pre-rental quote of 402.29 euro (appx. $583.00) to over 1,000 euro (more than $1,450.00). No amount of logic or persuasion could budge Ms. Nicki from her position.
Therefore, reader, please be warned: when it comes to international car rentals in Europe, Thrifty Car Rental is currently playing a heinous, wholly unacceptable game of "Bait and Switch," attemplting to extort almost three times their rental fee once they have hooked you into a reservation with them. We refused to rent Thrifty's car and found another car with another company, but, you need not put yourself through that added stress and expense. Do not seek to rent from Thrifty Car Rental in the first place: this company is not to be trusted.
This report was posted on Ripoff Report on 04/13/2014 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/THRIFTY-CAR-RENTAL/nationwide/THRIFTY-CAR-RENTAL-Bait-and-Switch-practices-Frankfurt-Germany-Nationwide-1138494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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