- Report: #580639
Complaint Review: TIGER DIRECT
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| TIGER DIRECT
Internet United States of America |
|
TIGER DIRECT Tigerdirect.com ,tigerdirect.com will not honor the warranty they clearly state with their refurbished product. Internet
*UPDATE Employee: Return Policies
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Corporate Advocacy Program™
They keep trying to tell me to contact Sansa for the return but Sansa says that since it is refurb. they do not warranty it which I understand. So, back to Tiger Direct. I called them and was hung up on by James when I was trying to get him to look at their stated warranty on the product on the website, then when I called back he said it was a typo and I would have to call back during the day.
So I emailed Tiger Direct and just got another reply that it was past 30 days, they could do nothing and I should contact Sansa. NOPE, on Tiger's website it is clearly stated a 90 day warranty by Tigerdirect.com
I have just sent an email to the Tiger Direct CEO, so we'll see what happens.
But be VERY, VERY careful if you buy anything from Tiger Direct, you may get one heck of a run-around on the warranty.
This report was posted on Ripoff Report on 03/13/2010 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/TIGER-DIRECT/internet/TIGER-DIRECT-Tigerdirectcom-tigerdirectcom-will-not-honor-the-warranty-they-clearly-sta-580639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsIf you could please email me your order details such as order number to ernie@help.tigerdirect.com I would be more than happy to look into this matter for you.
We like to assure every customer is completely satisfied with our service and we apologize once more for the inconvenience you have been experiencing...
Hope to hear from you soon.
