- Report: #807265
Report - Rebuttal - Arbitrate
Complaint Review: TILE & ALL (Monica Marchetti & George Hanouf)
TILE & ALL (Monica Marchetti & George Hanouf)14300 Northwest Freeway, Suite B22 Houston, TX 770 Houston, Texas United States of America
TILE & ALL (Monica Marchetti & George Hanouf) GRANITE & CABINETS TO GO INC. Monica Marchetti & George Hanouf never finish their works, I will see them in court. Houston, Texas
*Consumer Comment: AAA TILE AND ALL Monica, George & David needs to be put in jail
*Consumer Comment: Please give me info on Monica & George to help my lawsuit against them
*Consumer Comment: George, Monica, David are thieves. DO NOT HIRE THEM.
*Consumer Comment: Oh Please!
*Consumer Comment: This is normal behavior for Monica Marchetti
*UPDATE Employee: Misconstrued Facts To Hurt a Well Meaning Company
Do not use Monica Marchetti and George Hanouf services.
I had entered a contract with GRANITE & CABINETS TO GO INC. on Sept 30, 2011 to replace my kitchen counter top with granite in my house in Katy, TX, and work didn't get started until Oct 10, 2011.
Now my gas stove wouldn't go back into its original spot because the installer had left the granite counter top opening spot for the gas stove a little bit too narrow (The gas stove is 30 inches wide, but opening gap is only 29.5 inches wide).
Another problem was couple of my A/C plugs on the wall were not completely covered with tiles and grout (when I put the covers plates back to cover the A/C plugs, I could still see the wiring inside the wall)
I called George (832--696-4915) about the problems, he said I need to send him pictures for him to see.
I emailed George the pictures at firstname.lastname@example.org (as printed on the contract form).
After I have sent pictures to George via email, I have never heard from George or Monica again no matter how many time I have called.
On Dec 05, 2011, I decided to walk into their store at 14300 Northwest Freeway, Suite B22
Houston, TX, 77040, and none of them was there. However, they had a manager onsite by the named of DAVID (832-433-5583, he's a heavy set man and about 25 years old).
After listened and seen the pictures I have brought to show the current situation of my kitchen, David promises that he will repair my kitchen as soon as possible.
Today, Dec 09, 2011, after so many calls from me and broken promises made from David, now he's saying George is not obligate to repair my kitchen because he can't find any subcontractor who is willing to out to my house and have it fixed.
George and Monica has created another store and relocated to GRANITE & CABINETS TO GO and under another name TILE & ALL at
14300 Northwest Freeway, Suite B22
Houston, TX 77040
This report was posted on Ripoff Report on 12/09/2011 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/TILE-ALL-Monica-Marchetti-George-Hanouf/Houston-Texas-77040/TILE-ALL-Monica-Marchetti-George-Hanouf-GRANITE-CABINETS-TO-GO-INC-Monica-Marchet-807265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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