• Report: #807265

Complaint Review: TILE & ALL (Monica Marchetti & George Hanouf)

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  • Submitted: Fri, December 09, 2011
  • Updated: Thu, November 22, 2012

  • Reported By: Paulaudio1 — Houston Texas United States of America
TILE & ALL (Monica Marchetti & George Hanouf)
14300 Northwest Freeway, Suite B22 Houston, TX 770 Houston, Texas United States of America

TILE & ALL (Monica Marchetti & George Hanouf) GRANITE & CABINETS TO GO INC. Monica Marchetti & George Hanouf never finish their works, I will see them in court. Houston, Texas

*Consumer Comment: AAA TILE AND ALL Monica, George & David needs to be put in jail

*Consumer Comment: Please give me info on Monica & George to help my lawsuit against them

*Consumer Comment: George, Monica, David are thieves. DO NOT HIRE THEM.

*Consumer Comment: Oh Please!

*Consumer Comment: This is normal behavior for Monica Marchetti

*UPDATE Employee: Misconstrued Facts To Hurt a Well Meaning Company

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Attention people!

Do not use Monica Marchetti and George Hanouf services.

I had entered a contract with GRANITE & CABINETS TO GO INC. on Sept 30, 2011 to replace my kitchen counter top with granite in my house in Katy, TX, and work didn't get started until  Oct 10, 2011.

Now my gas stove wouldn't go back into its original spot because the installer had left the granite counter top opening spot for the gas stove a little bit too narrow (The gas stove is 30 inches wide, but opening gap is only 29.5 inches wide).
 Another problem was couple of my A/C plugs on the wall were not completely covered with tiles and grout (when I put the covers plates back to cover the A/C plugs, I could still see the wiring inside the wall)

I called George (832--696-4915) about the problems, he said I need to send him pictures for him to see.

I emailed George the pictures at graniteandcabinettogo@gmail. [continued below]....
.....com (as printed on the contract form).

After I have sent pictures to George via email, I have never heard from George or Monica again no matter how many time I have called.

On Dec 05, 2011, I decided to walk into their store at 14300 Northwest Freeway, Suite B22
Houston, TX, 77040, and none of them was there. However, they had a manager onsite by the named of DAVID (832-433-5583, he's a heavy set man and about 25 years old).

After listened and seen the pictures I have brought to show the current situation of my kitchen, David promises that he will repair my kitchen as soon as possible.

Today, Dec 09, 2011, after so many calls from me and broken promises made from David, now he's saying George is not obligate to repair my kitchen because he can't find any subcontractor who is willing to out to my house and have it fixed.

George and Monica has created another store and relocated to GRANITE & CABINETS TO GO and under another name TILE & ALL at
14300 Northwest Freeway, Suite B22
Houston, TX 77040

Telephone:    832-890-9922
email:           sales@tileandall.com

This report was posted on Ripoff Report on 12/09/2011 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/TILE-ALL-Monica-Marchetti-George-Hanouf/Houston-Texas-77040/TILE-ALL-Monica-Marchetti-George-Hanouf-GRANITE-CABINETS-TO-GO-INC-Monica-Marchet-807265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

AAA TILE AND ALL Monica, George & David needs to be put in jail

AUTHOR: Monica.George_Crooks - (United States of America)

Monica Marchetti & George Khanouf are married to each other and they are both convicted felons. Use their names to search facts about their criminal history here: http://www.hcdistrictclerk.com/Common/Default.aspx

They was sued on Judge Alex TV show and lost. The judge clearly pointed out they are scammers. Watch it here: http://www.facebook.com/video/video.php?v=103144983086259

Their current business is AAA TILE AND ALL. David Rivera is the self-claimed manager of their business and he is also liar who helps Monica & George prey on more customers.

Dont let them steal your hard earned money. If you are one of the many customers that have been scammed by them, dont hesitate to sue them in small claim court, civil court or criminal court. BBB, District Attorney and Attorney General Office are aware of their frauds. Your report will help their ongoing investigation to execute more charges on them. I am devoted to seeking justice against them. I will provide you with all info for lawsuit.
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#2 Consumer Comment

Please give me info on Monica & George to help my lawsuit against them

AUTHOR: Houstonion - (United States of America)

Monica & George have ripped us off. They are purposely changin their business names and phone numeber to hurt new customers. Please help us with anything that you've got. I am sueing them.
contact me (((REDACTED)))


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 Consumer Comment

George, Monica, David are thieves. DO NOT HIRE THEM.

AUTHOR: Houstonion - (United States of America)

David must be shameless to even write a rebuttal here.  Karma is a b*tch and you all will pay back later. I too have been ripped off by George, Monica and  David. I was told all three of them are co-owners but based on the way that David is running around like a puppy around Monica, I bet he is just another idiot employed by Monica & George to deal with their scams. The whole deal is made by Monica with many promises then George will be the project manager who refuse to honor the contract.

He would use the excuse of not being present while the contract was written. They DO NOT answer phone calls, are late to all appointments, send over uncompetent worker, purposely deliver the wrong material, become anngry when being ask to fix shoddy work, demand more money and threaten to stop working ... I can't warn you enough about their scams. THEY STEAL MONEY AND LEAVE PEOPLE IN AGONY. They need to be sentenced to prison to pay for their crimes.
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#4 Consumer Comment

Oh Please!

AUTHOR: scammed by monica - (USA)

The "subcontractors" that this so called company hires are the same people on the side of the road looking for day labor...I know...they showed up at my house to rip out my entire downstairs tile floor with a chissel and a hammer!!!  Read my posts...file with DA assistant BILL BRIGANCE...
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#5 Consumer Comment

This is normal behavior for Monica Marchetti

AUTHOR: Nightmareintexas - (U.S.A.)

Please disregard the rebuttal from the company. Monica Marchetti and her husband are known con-artist in the Houston area. Both of these Con-artist have been sued by countless customers for bad workmanship, unfinished products or outright theft. They are also known in the day laborer community as people who never pay for their services, btw these are the "subcontractors " she always talks about.After their appearance on Judge Alex's show and the exposure of all of their tricks, they have changed their companies name and opened it up under one of their employees.

If you need to file a complaint please contact the Harris county district attorneys office. They will tell you which ADA to contact and case number.

I am one of countless consumers that have a claim agaisnt her.
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#6 UPDATE Employee

Misconstrued Facts To Hurt a Well Meaning Company

AUTHOR: Granite and Cabinet To Go - (United States of America)

Attention people. this costumer have misconstrued the facts of their situations.

Pat was informed that the subcontractors that did the work for him were no longer working with our company. On his contract it clearly stated payment was due upon completion of the work. He payed the guys so we were under the assumption that he had inspected their work and everything was good.

After 2 months Mr. Nguyen decided to inform us that he had an issue with his installation, it was only about a half inch that needed reduced on the stove side to make it fit. He did not give us adequate time to find a contractor to repair his job when he informed us of the issue. He showed up to the store with an extremely condescending attitude and spoke with me (David) about the issue. I told him that I would get it fixed for him, and to this day we still have those intentions, we do not leave a job unfinished and incorrect. However each time I spoke to him (and he called often, about every 2-5 minutes, he became irate one time because I didn't answer him while I was in the bathroom) he became more and more demanding setting time limits for a situation that obviously needed time to be remedied.

We let him know that we would put him on the schedule as soon as possible but that he had to understand that these were sub-contractors that could choose to take my job or deny it, so I asked him to be patient. He responded to this by condescending me and yelling at me over a situation that I could not control. Finally, I informed him that in order for us to fix his problem, he had to show understanding and be willing to work with us, and also he needed to stop treating us so disrespectfully.

We as a company do not deny any mistakes made by our installers should there ever be one because no one is perfect, but our company always does the right thing and gets the job fixed and done right.

Even after seeing these postings from Pat, and even after the fact the he has invested his time into slandering our good name we are still willing to work with him to get his matter resolved. It is just the type of company we are, we always like to make sure that our customers are satisfied and taken care of.

We are willing to remedy this situation but the customers lack of communication and understanding, not to mention the blatant disrespect towards us and our employees makes it difficult to resolve. You can not believe everything you read on the internet. Please don't let this individual skewing the facts be the reason you miss out on our great quality, prices, and customer service. We are here to make you happy, if you don't believe us, feel free to come meet us and even call some of our many satisfied customers to hear their stories.

We have been in business for many years, and I can't stress the fact that neither George nor Monica have ripped anyone off. They hire subcontractors to delivered the material that is purchased and install the job. Servicing a large volume of customers means that every now and again, due to circumstances beyond our control an issue may arise, but if the contractor messes up George and Monica are the people the get slandered.

I just want everyone to be a little more informed on the situation so that through understanding we can come to a mutually beneficial arrangement and change lives one new kitchen at a time.
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