- Report: #946049
Report - Rebuttal - Arbitrate
Complaint Review: TIME WARNER CABLE
TIME WARNER CABLESeal Beach, California United States of America
TIME WARNER CABLE TIME WARNER CABLE OF SOCAL $200 Gift Card for Switching Providers never received. Seal Beach, California
Gary(Mon Sep 24 19:30:16 PDT 2012)>Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Gary. Please give me a moment while I access your account.
Gary(Mon Sep 24 19:33:16 PDT 2012)>Thank you for your patience, Patrick. If I understand your concern correctly you are looking for the Target Gift card that you were promised. Am I correct?
Patrick_(Mon Sep 24 16:34:30 PDT 2012)>I don't remember if it was specifically for Target or not, but yes we were supposed to receive a $200 gift card for switching from Verizon to TWC.
Gary(Mon Sep 24 19:35:49 PDT 2012)>Please give me a moment while I check that for you.
Patrick_(Mon Sep 24 16:36:00 PDT 2012)>I have put in many inquiries spanning the last 8-10 months or so. I have been told it was in process and would be sent within 6 weeks...that was 6 months ago. I was told someone from the promotions department would give me call within 7-10 business days. That was 3 months ago.
Gary(Mon Sep 24 19:36:27 PDT 2012)>I apologize for the inconvenience caused to you. Please give me a moment while I check that for you.
Gary(Mon Sep 24 19:38:09 PDT 2012)>I would request you to please call the number that is 888-977-8985 for the information on your gift card.
Patrick_(Mon Sep 24 16:39:22 PDT 2012)>Why do I need to call a different number, this shouldn't be this complicated.
Gary(Mon Sep 24 19:40:25 PDT 2012)>I understand your concern. We have having a separate department for this concern. I would request you to please call the number and they would be glad to help you with your gift card.
Patrick_(Mon Sep 24 16:40:37 PDT 2012)>Why don't you call that number and figure this out. We were promised a $200 dollar gift card that has never materialized and all I get is jerked around.
Gary(Mon Sep 24 19:41:11 PDT 2012)>I apologize, I am from the chat department and will not be able to call the number.
Patrick_(Mon Sep 24 16:41:27 PDT 2012)>Or how about I post this transcript on the internet to show what terrible service TIME WARNER CABLE provides its customers.
Gary(Mon Sep 24 19:41:57 PDT 2012)>Please accept my sincere apologies for the less than satisfactory customer service you have experienced with Time Warner Cable.
Patrick_(Mon Sep 24 16:42:39 PDT 2012)>The only thing I will accept is a resolution to this issue that has been going on for a year!
Gary(Mon Sep 24 19:42:53 PDT 2012)>However I will not be able to provide you with the information on your gift card. I would request you to please call the number that is 888-977-8985 for your the gift card promotions.
Patrick_(Mon Sep 24 16:45:45 PDT 2012)>I called that shitty number and that that DEPARTMENT IS CLOSED!!! This transcript is going on the internet. TIME WARNER CABLE DOES NOT CARE ABOUT ITS CUSTOMERS.
Gary(Mon Sep 24 19:46:54 PDT 2012)>Please give me a moment.
Patrick_(Mon Sep 24 16:49:29 PDT 2012)>Then I went to www.twcschoolsavings.com like the answering machine said, checked the status of my reward and it says I AM NOT REGISTERED. TIME WARNER CABLE IS TERRIBLE!!
Gary(Mon Sep 24 19:52:03 PDT 2012)>Could you please tell me if you are registered to http://www.twcschoolsavings.com/
Patrick_(Mon Sep 24 16:52:27 PDT 2012)>I just told you it said I wasn't.
Gary(Mon Sep 24 19:53:38 PDT 2012)>In that case I would request you to please wait for some time. I will escalate this issue to my supervisors and would have them call you back.
Patrick_(Mon Sep 24 16:54:56 PDT 2012)>They will never call back...I have been told that so many times.
Gary(Mon Sep 24 19:55:54 PDT 2012)>I can understand your frustration. Rest assured. I will forward the issue right away and you will be getting a call form our side with in 48 hours.
Patrick_(Mon Sep 24 16:57:36 PDT 2012)>I am looking at RipoffReports.com and Google and there are TONS of threads out there about people not receiving their $200 Amex gift cards. I am adding this transcript to those threads. You guys are luring people from the competition then not giving what was promised.
Gary(Mon Sep 24 20:00:02 PDT 2012)>I understand your concern, Patrick. You are looking for the thing that you have been committed for. Rest assured it will not happen that you will not receive that. I would request you to please wait for by the time you get a call form our supervisors. I have escalated the issue and you will definitely get a call within 48 hours.
Gary(Mon Sep 24 20:00:59 PDT 2012)>Do you have any other questions or concerns that we can assist you with today?
Patrick_(Mon Sep 24 17:01:38 PDT 2012)>Nope, just posting this to Ripoff Reports while chatting
This report was posted on Ripoff Report on 09/24/2012 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/TIME-WARNER-CABLE/Seal-Beach-California-/TIME-WARNER-CABLE-TIME-WARNER-CABLE-OF-SOCAL-200-Gift-Card-for-Switching-Providers-never-946049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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