• Report: #991179

Complaint Review: TIPPR and WIDGET LOVE

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  • Submitted: Fri, January 04, 2013
  • Updated: Fri, January 04, 2013

  • Reported By: tonydani — Fairfield Connecticut United States of America
TIPPR and WIDGET LOVE
210 Shields Court. Markham, Ontario United States of America

TIPPR and WIDGET LOVE TIPPR and their associate company WIDGET LOVE beware of their wares Markham, Ontario

*UPDATE Employee: Hello There

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I purchased 3 "ULTRASONIC" jewelry cleaners from TIPPR company on November 1 and 2. My credit card was charged in these dates. I did not get delivery of  these cleaners until Dec 24 (2)  and Dec 29th (1). I missed the opportunity to give these as gifts as I intended.  When they finally arrived I discovered that these cleaners are not ULTRASONIC CLEANERS but simple vibrators. They were falsely adverised as ULTRASONIC. True ULTRASONIC cleaners are high frequency wave cleaners that use cavitation to clean. First after contacting TIPPR about the late delivery, I was told that it was not their problem but their suppliers problem- a company called WIDGET LOVE (AKA Marvelous items) and I could request a refund from them. I did not purchase these from WIDGET LOVE but from TIPPR who processed the charge and took my money. I believe that it is against the law to take money when an item has not yet been shipped. I know that it is false and misleading to call a machine an ULTRASONIC wave cleaner when it is simply a VIBRATOR.  After several attempts to contact the company I have been given the run around with several requests for the same information and claims that were deemed CLOSED when I still did not receive these cleaners after 2 months.  Their products are shoddy- (Cheap plastic junk direct from China) that is also falsely advertised as being valued for a lot more than they actually are. They are deceitful, their advertising misleading and do not act in an honest and responsible manner. Do not buy from either of these companies TIPPR or WIDGET LOVE.

This report was posted on Ripoff Report on 01/04/2013 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/TIPPR-and-WIDGET-LOVE/Markham-Ontario-L3R-8V/TIPPR-and-WIDGET-LOVE-TIPPR-and-their-associate-company-WIDGET-LOVE-beware-of-their-wares-991179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello There

AUTHOR: Widget Love Customer Service - (United States of America)

Dear valued Widget Love customer,

We are sorry to hear that you were unsatisfied with one of our products, we always do our best to ensure our products are accurately represented - whether it be on the Deal Site we do business with, or directly on our website.

As we have sold a large quantity of these items and have had a very high satisfaction rate, we would be more than happy to re-evaluate your case. 

Please contact us directly at the below link and one of our customer service representatives will be happy to assist you immediately.

http://widgetlove.com/contact-us.html

Alternatively, you may also contact us on our toll-free number at 1-800-990-6771 from Monday to Friday between 10 AM and 6 PM.

Thank you and have a great day!
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