• Report: #1043758

Complaint Review: TIPSTERIA

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  • Submitted: Tue, April 16, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: JessyB — Piqua Ohio
TIPSTERIA
Internet United States of America

TIPSTERIA Tipsteria charged me $9.99 for service that I did not use or want, Internet

*UPDATE Employee: Tipsteria Customer Service

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I had received my cell phone bill and noticed that I had a charge of $9.99 on it from tipsteria. I had received one text message from them in which I replied 'stop' to opt out of the services. They sent me a text message back saying that I would not receive any charges. I still received charges, and they refused to refund me back the $9.99. I am not pleased at all with this company, and I hope that they get shut down.

This report was posted on Ripoff Report on 04/16/2013 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/TIPSTERIA/internet/TIPSTERIA-Tipsteria-charged-me-999-for-service-that-I-did-not-use-or-want-Internet-1043758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Tipsteria Customer Service

AUTHOR: Tipsteria Customer Service - ()

By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone.  The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers mobile phone bills.  


We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA.  It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur.  Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred.  To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message.  We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365. 


Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel.  We also include links to our Terms & Conditions and Privacy Policy.  


Should you require further assistance, please contact Customer Service at 800-378-9850.


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