• Report: #755153

Complaint Review: TIVO

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  • Submitted: Tue, July 19, 2011
  • Updated: Wed, July 20, 2011

  • Reported By: richarddinda — Middletown Connecticut United States of America
TIVO
Internet United States of America

TIVO Difficult to cancel service and stop billing Internet

*Consumer Comment: It's SOOO easy!

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After calling to cancel my TIVO service and receiving a hard sell on why I should not cancel a TIVO charge showed up three months later on my bill.  After calling to question the charge I was told that my payments were only suspended for three months and I was told buy the rep on the initial call that I was to call back in three months to confirm the cancellation.   I spoke to a manager and told him that in the original call I was sure I canceled and told the rep I would call back if I decided to resume using my TIVO.  I had subscribed to At&t U-verse service.  The manager told me he would review the call to determine what was said in the call.  The call was never played back to me nor did I receive a call back to tell me the out come of the investigation.  Today, three weeks later I called TIVO to see if my account was credited for the charge and was told I was not going to get a credit.  When I asked this rep if my account had been canceled  it had not yet been canceled.  I again told the rep I had been riped off for one months charges and I do not expect to see another charge on my credit card.

This report was posted on Ripoff Report on 07/19/2011 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/TIVO/internet/TIVO-Difficult-to-cancel-service-and-stop-billing-Internet-755153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

It's SOOO easy!

AUTHOR: mr rik - (USA)

Just report the card lost...
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