- Report: #218558
Report - Rebuttal - Arbitrate
Complaint Review: TIVO
TIVOwww.tivo.com Nationwide U.S.A.
TIVO Sent me to collections for a cancellation fee I was informed I dont need to pay ripoff Alviso California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
A couple months later I received a collection notice stating I owe around $65 in cancellation charges. I never received a notice in the mail for this charge. I never received a phone call for this charge. I never received an e-mail for this charge.
The company directly sent me to a collection agency. My balance with TIVO clearly stated $0.00 and I owed nothing. After contacting customer service a couple times I was told two different stories, lied to, neglected, and treated improperly. TIVO stated that they do not mail letters to customers, ever. When in fact, I received two letters form them stating to pay for the months that I have not been home and that there would be no cancellation fees. Either I was lied to, or the supervisor I spoke with was under-educated about the company's policies.
The company neglect to inform me of any cancellation fees, let alone contact me to speak about them. I do not feel I should be responsible for something that I did not receive notice of. Let alone a charge that was promised, in writing, that I will not have to face.
I have been a long time TIVO customer and was planning to purchase new units for a home I recently bought, but after this kind of customer service I received I am re-thinking my future plans.
This report was posted on Ripoff Report on 11/01/2006 04:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/TIVO/nationwide/TIVO-Sent-me-to-collections-for-a-cancellation-fee-I-was-informed-I-dont-need-to-pay-ripof-218558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.