• Report: #218558

Complaint Review: TIVO

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  • Submitted: Wed, November 01, 2006
  • Updated: Wed, November 01, 2006

  • Reported By:Alviso California
TIVO
www.tivo.com Nationwide U.S.A.

TIVO Sent me to collections for a cancellation fee I was informed I dont need to pay ripoff Alviso California

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After leaving my home, I stopped using the service. I received a letter stating to pay off the last couple months and that I will no longer be charged any fees or cancellation charges. I paid the balance in full online via their website (www.tivo.com ). The balance stated zero.

A couple months later I received a collection notice stating I owe around $65 in cancellation charges. I never received a notice in the mail for this charge. I never received a phone call for this charge. I never received an e-mail for this charge.

The company directly sent me to a collection agency. My balance with TIVO clearly stated $0.00 and I owed nothing. After contacting customer service a couple times I was told two different stories, lied to, neglected, and treated improperly. TIVO stated that they do not mail letters to customers, ever. When in fact, I received two letters form them stating to pay for the months that I have not been home and that there would be no cancellation fees. Either I was lied to, or the supervisor I spoke with was under-educated about the company's policies.

The company neglect to inform me of any cancellation fees, let alone contact me to speak about them. I do not feel I should be responsible for something that I did not receive notice of. Let alone a charge that was promised, in writing, that I will not have to face.

I have been a long time TIVO customer and was planning to purchase new units for a home I recently bought, but after this kind of customer service I received I am re-thinking my future plans.

Mike
Alviso, California
U.S.A.

This report was posted on Ripoff Report on 11/01/2006 04:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/TIVO/nationwide/TIVO-Sent-me-to-collections-for-a-cancellation-fee-I-was-informed-I-dont-need-to-pay-ripof-218558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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