• Report: #989731

Complaint Review: TJ Lending St. Charles, MO

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  • Submitted: Tue, January 01, 2013
  • Updated: Tue, January 01, 2013

  • Reported By: Jane Doe — Republic Missouri United States of America
TJ Lending St. Charles, MO
Internet United States of America

TJ Lending St. Charles, MO TJ Lending(Financing company) Rude, Worst Customer Service, Demanding, Unprofessional, Internet

*REBUTTAL Owner of company: Rude,And also racial Profilers,liers

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I'm actually writing this for my boyfriend who has an automobile fianced through T.J. Lending. He has had problems with them from the start.  I only want good to come from this. I have read many reviews about this company and noone has anything good to say, so there must be some truth to it.

My boyfriend is never late on payments, whether it be for his car or any other payment due.  Once in a great moon, he will find that he forgets to call in and make his payment with T.J. Lending and first thing in the morning, on the same day, they're hounding him.

They call him at work and blatanly ask him why he hasn't made the payment. Each time he speaks to a woman, who is hateful and yells. I'm not sure if this is a family owned business and they don't believe in customer service, but I find it absurd.

Sometimes, the payment due date will fall on a Sunday, so he will call first thing that Monday morning to make a payment and they ask him why he's late and what's his reason behind it? I find this very strange. I could understand if he was several days past due, but isn't there such thing as a grace period?
 
Nonetheless, it's one day and they were closed on the payment date. He tells them that and to which they reply, "Why didn't you pay it Friday?"  This company just seems ungrateful and lacks in the customer service department.

There was one incident where he called in to make a payment and read his debit card number to the lady and there was some lack of communication or a misunderstanding but the security number was typed in the computer wrong. Most people would account this as a typical human mistake, but not this lady. She called him back yelling saying he gave her a card without any funds on it because the card was declined.

These were just a few incidents in which he has told me about. He is not one to complain and neither am I, but there's a point where you come to, that things need to be addressed. I'm not even fianced through them, but I can tell you that they are the most unprofessional, rude, non customer service oriented industry out there. He repeatedly tells me that he can't wait to be free from his loan with them and not have to deal with interacting with these people.

This report was posted on Ripoff Report on 01/01/2013 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/TJ-Lending-St-Charles-MO/internet/TJ-Lending-St-Charles-MO-TJ-LendingFinancing-company-Rude-Worst-Customer-Service-Dem-989731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rude,And also racial Profilers,liers

AUTHOR: Cross - ()

 My daughter had a automobile loan through TJ lenders. She ran into some finacal difficulties and it caused her to get very stressed out. During this she had an asthma attack which caused her to be hospitalized. TJ lending claims they called the hospital and was given the information my daughter had been discharged on a certain date, which was a lie. First of all there is Hippa law, they cannot give out any personal information on anyone. They can have a law suit against them.

 To make long story short my daughter had to go back to the hospital for a follow up. They assummed she was lieing. My mother and i both got on the phone and tried to talk to them about it and work out something. Aside from the office personel we spoke  to (Megan). Which may not be her real name. Her so called office manager took over the phone call ,claiming to be named Sherry. Who was very rude and used profanity to my mother and me as well. She also used racial profileing.She made comments about us and does'n even know us.

I work with people every day there is no reason for a person to be rude nor try to profile someone because of their race. There is alot more to my story these people are dirty and low dow and have no human compassion. I would advise anyone that my go through struggles you cannot predict.Don't deal with this loan company. They are roofless.

They even left my daughter and grandkids stranded on the street like trash, for anything to happen to them. The only thing they cared about was getting the vehicle. I don't even want her to try and get the car back .  I know people have a job to do,but there is a such thing as over doing your job. Besides they wouldn't have a job if it wasn't for people going through struggles and then they want to talk to people and treat them like dirt.

How do they sleep at night knowing the things they do to people. They took my daughters car for one payment, wasn't even 30 days over the due date. Anyone out there having a hard time with credit problems don't deal with this company. Also go on the enter net they  have some other issuses,  aganist them in court. Laws that have been broken. I wish we had done our research on them .

There should be something done to people like this, no one should ever be treated or talked to the way these people spoke to us. "Remember this companies name TJ lending" if you purchase a vihicle ask what loan company they use please be careful people.

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