TKO Auto Accessories ripoff, unethical, unprofessional, and unknowledgeable about the products they are authorized to sell. Memphis Tennessee

About a month ago I purchased at set of Ultra White Halogen (Blue) lights from this company for my 2002 Lincoln LS V8. As I conferred with the service representative, either he was unaware, or knowingly did not disclose any problems foreseen with this product upon purchase.

As a result of his negligence, Friday evening February 10th, 2006 one of my headlights went out. I was informed as to the extent of damage done to my vehicle on Monday February 13th, 2006 upon taking my car to Country Ford in Southaven, MS to have the headlight looked at.

The Service Manager at Country Ford, Jim nearly jumped down my throat stating that the Halogen lights installed in my car were too high voltage, and the heat from the bulb fried the connector wires to the headlight. He then stated that under no circumstance could Halogen lights be installed in my type of vehicle and the person who sold them to me should have known this.

The cost to repair the damage was $240 for parts and labor for one side. I am hoping that the other headlight will not result in the same outcome, but during inspection I was informed the wires to the other headlight was okay, but should be repaired eventually.

I am a single mother and at this time cannot afford to get the other side replaced. On Tuesday February 14th, 2006 I called and emailed this company to inquire about contact information for the Ultra White company as well as to inform them of my problem.

To date I have heard nothing back from them. Further, I was referred to this company and of course checked them out with the BBB in Memphis, TN, they had no complaints.

But, I was under the impression that any company who is an Authorized Vendor of a product would need to have SOME knowledge in what they're selling. For example, if Auto Zone sold me a product for my vehicle, and it was the wrong part, or product, why should this company not be held accountable for their products?

In this case, and per Ford Certified Mechanics, this product should have never been sold to me, or referred to as the BEST in accessory lighting.

Aleta
Walls, Mississippi
U.S.A.