- Report: #407151
Report - Rebuttal - Arbitrate
Complaint Review: TLC Great Fun, Great Fun, TLG*Livewell 1, 1-800-Flowers.com
TLC Great Fun, Great Fun, TLG*Livewell 1, 1-800-Flowers.comwww.1-800flowers.com Nationwide U.S.A.
TLC Great Fun, Great Fun, TLG*Livewell 1, 1-800-Flowers.com TLG Rip off Thru 800Flowers.com Nationwide
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In March of last year I was fraudulently charged from a company called TLC Great Fun. I did not pick up on the charge for the first two months because it was a fairly small amount, $7.99 per month. However, the following month $59.99 came as a surprise and prompted my investigation. I immediately contacted my bank and canceled my debit card. I then made contact with TLC Great Fun and tried to escalate my conversation to a supervisor to inform them of what had happened and that I wanted to know how they got my information. I was informed that I had made an online purchase and had selected a box for a discount. Which I thought well maybe I did so I looked back on the only online purchase that I had made that year and nothing. Totally and completely nothing was offered. I do not remember checking any box and if I did I sure didn't receive any refunds. I called TLC Great Fun back the following day and they were not any help what so ever and my bank (Regions) had to take the action and had the charges reversed. Now it gets interesting.
On Wednesday December 31st I realized I had a charge from a company called TLG*Livewell 1. That is how it appeared on my statement. I did some research on line and found many other individuals who had this appear after charging on line with 1800Flowers.com which I had used a few weeks ago to send flowers to my uncles funeral. So, I called 1800Flowers.com. In discussion with Darrell at TLG I find out that this so called membership charge is from a Great Fun membership that he stated was canceled in March of 2008. (Now we got an unhappy camper) I shared with Darrell at 1800Flowers that this is nothing personal towards him but at this point it is best I speak with his supervisor. After he spoke with his supervisor he indicated that I should speak with LiveWell and that they could not assist me in this matter. He then asked if I wanted him to transfer me to LiveWell? What? They are affiliated. What a concept. I said, "please do". He transferred me to Martina with TLC who was totally useless as a phone representative. She was very hard to understand, and not because of a language barrier. She just couldn't speak clearly. Very lazy speak. I explained the issue and she informed me that this membership had already been canceled. I said if that is the case then why did I have charges on my bank statement on 12/30/2008? Long story short I couldn't conclude anything from our conversation and I asked to speak with her supervisor. She transferred me to Yolanda. Who also was very hard to understand and repeatedly clogged our conversation with talking over me any time I tried to explain my situation. I finally went dead quite. She talked out and I asked if she would not talk over me. It wasn't as bad at that point but she still felt it necessary to talk over me and I finally gave in. Which I think was her goal to begin with but I did get a cancelation number and she stated that I would be credited back the $35.99 in 8 to 10 business days. I then called my bank and asked for my representative's advice on legal action. She couldn't really do much for me but advised that I watch for the refund and if it didn't happen in the allotted time to call back and they would address the issue with their fraud department.
A point to make is that they are charging for a membership that doesn't exist. I never received any type of benefits package or anything that showed me what this membership did for me. In short, a Scam of all Scams.
My goal here is to gather as much information from as many people as possible and band together and take action. It's time we come together and put a stop to this type of behavior. I am willing to do what ever it legally takes to move forward and welcome any and all individuals who would like to join me on this quest. Please contact me via this website.
This report was posted on Ripoff Report on 01/02/2009 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/TLC-Great-Fun-Great-Fun-TLGLivewell-1-1-800-Flowerscom/nationwide/TLC-Great-Fun-Great-Fun-TLGLivewell-1-1-800-Flowerscom-TLG-Rip-off-Thru-800Flowersco-407151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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