- Report: #974150
Report - Rebuttal - Arbitrate
Complaint Review: TLC Pet Transport (Gale Lang)
TLC Pet Transport (Gale Lang)540 Rainbow Drive Internet United States of America
TLC Pet Transport (Gale Lang) "Bait & Switch" tactics used on vunerable family traveling cross country Internet
*Author of original report: I'm Embarassed
*REBUTTAL Owner of company: This is just not the truth!
My job relocated me from Virginia Beach, Va. to Orange County, Ca. last Nov. 2011. My wife and I researched transportation options for our beloved 2 dogs and decided to give TLC a try. The owner Gale Lang was "as sweet as pie" stating she would be very accommodating to our needs providing 2 drivers and a private van since our dogs are 100lbs each and are aggressive towards other animals. Gale continuously stated this would be no problem providing we give her 30 days notice. I stated to her that we would give her as much time as we could as this was a corporate relo and involved the selling of a home on one coast and acquiring a home on the other.
I made that initial call to Gale in Feb 2012, and as we got closer to the move happening I periodically called to state we were still interested and I could be more accurate when we sold our property and set dates with the movers. As we got within the 30 days I called Gale to book and at that time she told me she could only provide 1 driver who would be a new female she just hired, and thats the best she could do. I felt taken at the time and expressed my concern to Gale, so she said "I will see what I can do" but will need a $100 deposit to book the drivers. I sent in $100 as we felt we were to far in to change plans. Once we locked dates with movers we had our dogs in a kennel trying to coordinate a date with Gale that would work with our flying back out west and getting our dogs their new home. Gale could not accommodate a date that worked so we ended up flying back east to pick up our dogs and personally driving 3000 miles in a rented minivan ourselves as we were out of options and dogs had been in a kennel over 3 weeks. This cost us countless money over-budget, and lost time at work to accommodate kennel and unexpected trip across the country. Gale not only did not provide a service but was completely "inconsiderate" of our needs at a very stressful time in our lives. What some companies will do for $100!!
This report was posted on Ripoff Report on 11/26/2012 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TLC-Pet-Transport-Gale-Lang/internet/TLC-Pet-Transport-Gale-Lang-Bait-Switch-tactics-used-on-vunerable-family-traveling-974150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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